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Solved! Go to Solution.
Try this tips:
https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884
https://community.ptc.com/t5/Mathcad-Installation/Error-quot-Mathcad-application-has-stopped-working-quot-when/m-p/706420#M23
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