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Installation fail

PB_9720152
4-Participant

Installation fail

Good day!
After running the installation file (pim_installmgr_mathcad) and after the execution is over - nothing happens and nothing is installed.
Tried all compatibility settings and I still can't install the program.
15 REPLIES 15
VladimirN
23-Emerald V
(To:PB_9720152)

 Hi,

 

What version of Mathcad Prime and Windows OS are you using?

PB_9720152
4-Participant
(To:VladimirN)

Windows 11 Pro N, Version 21H2

Mathcad Express - actually don`t know what version, downloaded from the Mathcad Student Downloads

rghadge
14-Alexandrite
(To:PB_9720152)

@PB_9720152,


Could you try downloading Mathcad Express from this link? - https://www.mathcad.com/en/try-and-buy/mathcad-express-free-download. See if it helps.

PB_9720152
4-Participant
(To:rghadge)

thanks for trying, but it didn't help ;(

VladimirN
23-Emerald V
(To:PB_9720152)
PB_9720152
4-Participant
(To:VladimirN)

after I run the installation file - nothing happens

Same things Happen with me. 

VladimirN
23-Emerald V
(To:PB_9720152)

What is the size of the installer you got?

LucMeekes
23-Emerald II
(To:PB_9720152)

Did you follow the installation rules as set out here:

https://community.ptc.com/t5/Mathcad-Installation/Step-by-Step-Installation-Procedure-for-Mathcad-Pr...

Especially:

"execute/run pim_installmgr_mathcad.exe,  run as an Administrator."

 

Success!
Luc

PB_9720152
4-Participant
(To:LucMeekes)

PB_9720152_0-1656103952060.png

after this step - nothing happens and nothing is installed, the window closes and that`s all.

 

LucMeekes
23-Emerald II
(To:PB_9720152)

And you DID run pim_installmgr_mathcad.exe as an administrator...?

 

PB_9720152
4-Participant
(To:LucMeekes)

yes

LucMeekes
23-Emerald II
(To:PB_9720152)
PB_9720152
4-Participant
(To:LucMeekes)

I have seen these articles, tried to reinstall what is specified and it didn't help...


But thanks!

LucMeekes
23-Emerald II
(To:PB_9720152)

I propose you start a support case. https://www.ptc.com/en/support/

Success!
Luc

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