We are troubleshooting an issue impacting community login, and it may be intermittently unavailable. Sorry for any inconvenience.
Have you received license file? If yes, please share it and share snapshot of Installer when error occurs?
Thank you for sharing snapshot of error.
I was hoping to receive license file i.e. "BE700908EDSTUDENTEDK12_license.dat". Could you share the same? Or check whether the host Id mentioned in license file is matching with your machine's host Id: D4-D2-52-4A-59-34.
How do I check whether the host Id mentioned in license file is matching with your machine's host Id: D4-D2-52-4A-59-34
Look for any line like "#License codes for PTC Product." in your license file (open it in Notepad).
Else, you can share snapshot of your license file at least if not the file.
License wouldn't open in notepad.
I have given up trying for now
The issue seems related to incorrect host Id in the license file. If you you could have shared license file, I could have further suggested if anything was required.
If the issue is not with host Id then, there could be license file corruption.
Yes I will do. I still get get this to run, but haven't had much time this week to look at it
Did you look for any line like "#License codes for PTC Product." in your license file (open it in Notepad).
Else, you can share snapshot of your license file at least if not the file.
I wasn't able to open the license in notepad.
But I haven't had time to look at this again recently.
When I do find time I will update here
Possible solutions for "Invalid file or format" status under License Summary while installing Creo: https://www.ptc.com/en/support/creo-admin-troubleshooter/other-symptoms/invalid-file-format