Issue with the MathCAD License Server

[PM_10830543]

Dear Mathcad TEAM,
I recently wanted to install the license server. However, the license server keeps telling me, that there are no issues to server in my license file. The corresponding support Article - CS109302 is not helpful. Please find an extract of the license file below.

---- Begin License file extract ----
DAEMON ptc_d "C:\Program Files\PTC\InService_License_Server_Windows\PTCEswlm\ptc_e\ptc_e.exe"
#################### FLOATING Option #####################
# Serviceable = Mathcad Extensions
# Feature Name = 254
# Feature Version = 26.0
# Number of Copies = 250
# Expiration Date = 30-oct-2024
# Module = Mathcad Image Processing
INCREMENT 254 ptc_d 26.0 30-oct-2024 250 \
xxxxxxxx VENDOR_STRING="VSVER=2.0 LO=()" \
SUPERSEDE ISSUER=PTC ISSUED=08-nov-2023 \
NOTICE="xxxxxxxx_(M), xxxxxxxx" SIGN2="0C26 \
xxxxxxxx"
#################### FLOATING Option #####################
---- End License file extract ----

Unlike in the support article, the line starting with increment is not commented and should be found by the license server. However, the server exits with the following message:

---- Begin Log Extract ----
10:11:25 (ptc_e) No features to serve, exiting
10:11:25 (ptc_e) EXITING DUE TO SIGNAL 27 Exit reason 4
10:11:30 (lmgrd) ptc_d exited with status 27 (No features to serve)
10:11:30 (lmgrd) ptc_d daemon found no features. Please correct
10:11:30 (lmgrd) license file and re-start daemons.
10:11:30 (lmgrd)
10:11:30 (lmgrd) This may be due to the fact that you are using
10:11:30 (lmgrd) a different license file from the one you expect.
10:11:30 (lmgrd) Check to make sure that:
10:11:30 (lmgrd) C:\Program Files\PTC\InService_License_Server_Windows\PTCEswlm\ptc_e\ptc_e.licenses
10:11:30 (lmgrd) is the license file you want to use.
---- End Log Extract ----

I would be really grateful for any advice.

Thanks and best regards

[VladimirN]

It looks like your license file only contains additional licensed features (Extension Packs).

[PM_10830543]

Hi VladimirN,

thanks for your response. Unfortunately, this is not the case and does not explain the behaviour. The features we have licenses for are the following:

#FeatureName Qty Product Release Type
#**************************************************************************************************************
#254 250 Mathcad Image Processing Prime 6.0 Flt Opt
#255 250 Mathcad Data Analysis Prime 6.0 Flt Opt
#256 250 Mathcad Signal Processing Prime 6.0 Flt Opt
#257 250 Mathcad Wavelets Prime 6.0 Flt Opt
#MATHCAD 250 Academic Mathcad Term License Prime 6.0 Flt Lic
#MathcadPrime 250 Academic Mathcad Term License Prime 9.0 Flt Lic 

The LMTools version we are using is 11.13.1.3.

Thanks and best regards

[VladimirN]

I recommend opening a new Case for technical support:

• https://support.ptc.com/support/mathcad_supportCenter.htm
• https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

[PM_10830543 · Accepted solution]

I just resolved the issue by installing the latest version of the license server. With Lmadmin 11.19.1.0 everything seems to work out of the box.

Thanks and best regards

[MartinHanak]

Hi,

FYI ... if you read the page no.3

in https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/compatibility/PTC_LMS_Download.pdf?sc_lang=en document,

then you will find that the PTC_E daemon is intended for Codebeamer, PTC Arbortext Content Delivery, PTC iWarranty, PTC MOVE applications.