Licence Issue

[AG_10447025]

License Status: Invalid
License Type: No License
Date Issued:
Expiration Date:
Host ID: F2-DF-11-AD-68-09

File: C:\Users\esgro\Dropbox (Engineered Solutions)\ALEX J GUTIERREZ\My PC (DESKTOP-NURDJ91)\Desktop\PTC\sw_license_email_762244.dat

10/20/2025 10:26:51 AM : The license request failed.
Requesting MathcadPrime ...
C:\Users\esgro\Dropbox (Engineered Solutions)\ALEX J GUTIERREZ\My PC (DESKTOP-NURDJ91)\Desktop\PTC\sw_license_email_762244.dat: (-9) Invalid host.

[LucMeekes]

Your info shows up on the forum, for all the world to see. This forum is for users of the software and we, users, cannot help you with licensing.

You should contact PTC licensing for licensing issues.

Success!
Luc

[VladimirN · Accepted solution]

1. Read this articles:

• "Error - The License file you have requested contains an error, Invalid Host. The host id of this system does not match the host id specified in the license file. FLEXnet Licensing Error: -9,57": https://www.ptc.com/en/support/article/CS26634 
• "Mathcad Prime reports an error "(-9) Invalid host" on specific machines even though host-id in the license file matches with host-id displayed in application UI": https://www.ptc.com/en/support/article/CS314914 

2. Also try this tip: https://community.ptc.com/t5/PTC-Mathcad-Installation/Mathcad-Prime-6-0-License-Error-Invalid-Host-9/m-p/727137/highlight/true#M542