License problem - customer number - fulfillment Confirmation document

[Tobias]

Hi,

I have a single user license of Mathcad 7. When I purchased it from the PTC website.

This website connected me with Digital River. The order details mentioned I should 

receive a fulfillment confirmation document. Never received any. Also didn't receive 

a customber number.

Now I have a new PC and cannot get a new license file from PTC because missing documents.

Anyone recognize this problem ? 

[BenLoosli]

MathCAD 7 or MathCAD Prime 7?

PTC no longer provides licenses to MathCAD or MathCAD Prime 1-6 due to licensing issues with code used in those products.

[Tobias]

Mathcad Prime 7.

[ppal]

https://www.digitalriver.com/shopper-support/

Find your order 

https://gc.digitalriver.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US