Licensing help

[FC_2686575]

I ordered Matched Prime 6.0 and was not able to install the license. The system set me up apparently as a trial user (I get a watermark on the pages). I need to get the actual license installed, and I need also Mathcad 15.

When I tried to obtain the license the form asked for a HOST ID which was initially NULL, and I put in mu hard drive volume number. Neither worked and I am unable to obtain a license.

Please help me with this . I need the program for my classes and it is not working!

Finley

[rpathare]

@ Hello FC_2686575,

Could you please refer to :-

1) https://community.ptc.com/t5/PTC-Mathcad-Installation/From-Where-to-Download-Mathcad-for-Single-User-Account-or-for/m-p/705197#M3

2) https://community.ptc.com/t5/PTC-Mathcad-Installation/How-to-obtain-Mathcad-Single-User-and-Student-Licenses/m-p/706384#M16

3) https://community.ptc.com/t5/PTC-Mathcad-Installation/How-to-get-MAC-address-Host-ID/m-p/705271#M9

Hope this helps.

Best Regards,

RohitP

[FC_2686575]

Issue has been resolved