Mac Address is False

[DW_11089983]

The Mac Address in my License Files are all false, none of mine are the same as the ones in the files.

I never changed anything about my machine, it's the exact same for 3 years now.

Am I missing something? How can I request a correct or new File?

[VladimirN]

Compare with your MAC address - "How to get MAC address/Host ID/CPU ID": https://www.ptc.com/en/support/article/CS63822 

[Catalina]

Hi @DW_11089983,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,