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Mathcad Issue

SA_9784890
4-Participant

Mathcad Issue

Hello greatest

I bought Mathcad Prime 5 and now I am trying to log in but i could it, can you help me with that .

thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Well, our contact information is here: https://www.mathcad.com/en/support/csguide/Contact

I manage the Creo and PTC Mathcad YouTube channels for PTC, as well as all PTC Mathcad marketing in general.

View solution in original post

7 REPLIES 7

Have you installed the program but it won't start?

SA_9784890
4-Participant
(To:VladimirN)

Yes i have installed but i can not log in to my license?

1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
3. Run Mathcad Prime again.

SA_9784890
4-Participant
(To:VladimirN)

The problem is with my account not with mathcad cuz they ask me to pay again

 

Show screenshot of error.

SA_9784890
4-Participant
(To:VladimirN)

I need phone number for support for better contact

 

 

Well, our contact information is here: https://www.mathcad.com/en/support/csguide/Contact

I manage the Creo and PTC Mathcad YouTube channels for PTC, as well as all PTC Mathcad marketing in general.
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