Mathcad Issue

[SA_9784890]

Hello greatest

I bought Mathcad Prime 5 and now I am trying to log in but i could it, can you help me with that .

thank you

[VladimirN]

Have you installed the program but it won't start?

[SA_9784890]

Yes i have installed but i can not log in to my license?

[VladimirN]

1. Create a backup (or just archive) of the config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
2. Delete the current config file (in this directory: C:\Users\CurrentUser\AppData\Local\PTC\).
3. Run Mathcad Prime again.

[SA_9784890]

The problem is with my account not with mathcad cuz they ask me to pay again

[VladimirN]

Show screenshot of error.

[SA_9784890]

I need phone number for support for better contact

[DJNewman · Accepted solution]

Well, our contact information is here: https://www.mathcad.com/en/support/csguide/Contact