Mathcad Prime 9.0 crashes during startup

[RC_5859850]

Hello PTC Team,
I installed Mathcad prime 9.0 student edition, also made the licensing and now if I start up Mathcad the loading window opens, then it closes and the program doesn’t start up.

[VladimirN]

Take a look here:

• "Mathcad Prime does not launch after the initial splash on Windows OS": https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884
• "[Knowledge Hub] Mathcad Prime - Troubleshooting Exit/Crash": https://www.ptc.com/en/support/article/CS362911