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Mathcad licenses not activated

SR_7485153
2-Explorer
2-Explorer
‎Sep 08, 2021 08:55 AM
‎Sep 08, 2021 08:55 AM

Mathcad licenses not activated

I purchased 50 mathcad student edition licenses for the university of British Columbia a few days ago and all 50 licenses are NOT able to download. Access denied is the error message received. It seems the licenses have not been programmed yet by PTC, please change this so my students can download the licenses.
case number C16040829
Thank you,
Shannon Remillong
604-789-5801
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2 REPLIES 2
VladimirN
24-Ruby III
24-Ruby III
(To:SR_7485153)
‎Sep 09, 2021 04:33 AM
‎Sep 09, 2021 04:33 AM

Set "High" priority for your Case.

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SR_7485153
2-Explorer
2-Explorer
(To:VladimirN)
‎Sep 09, 2021 03:38 PM
‎Sep 09, 2021 03:38 PM

I will call the seller of the mathcad licences to sort this out  

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