New License Doesn't Work

[DS_10024912]

I'm in that uncomfortable loop once again

I can't get PTC matched going due to a glitch with the licensing system.   

I get this message (see screen capture) when attempting to install a license using the License Wizard.

So, what's the next step?

[DS_10024912]

Calling 1 (800) 477-6435 got me nowhere.  The phone message is rattling something on-and-on about silver and gold support services and that you need this level of support for the phone to be answered.  I really have no idea what I bought other than PTC Mathcad for just under $700 - all I know is it doesn't work and support for PTC is extremely horrible.  And, as I mentioned to Jon Cooke yesterday (employe.at PTC that sold me this software).  I regret buying PTC matchad.  

Yeah, anyway - someone please help me with this.   

[BenLoosli]

That is an old support number.

Calling 1 (800) 477-6435 got me nowhere.

It translates to 1-800-4PROHEL.

[LucMeekes · Accepted solution]

See here: https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-The-server-committed-a-protocol-violation-Section/m-p/706423#M24

If that doesn't help, study the other information provided here: https://community.ptc.com/t5/PTC-Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26

Success!
Luc