New purchase - the info given is terrible and doesn't tell you how to download the software

[RP_9013207]

I purchased the software - now how to i get the down load?
So far the purchase experience is not good. Too complicated.

[vnamboodheri]

Hi @RP_9013207,

Thank you for reaching out through the PTC Community!
I apologize for any inconvenience you may have experienced.

Please take a look at this post on "All About Mathcad Software Installation." It includes useful information on topics such as - From Where to Download Mathcad for Single User Account or for Student Edition, How to obtain Mathcad Single User and Student Licenses? & How to Locate or Find Product Code for Single User and Student Edition of Mathcad.

Please let us know if this information is helpful?

Best Regards,
Vivek N
Community Moderation Team

 

[RP_9013207]

The problem is the sales code says it’s not linked to my company

[vnamboodheri]

Hello @RP_9013207,

Got it!
Thank you for reaching out. We have successfully created a Technical Support case for you with the reference number C17956421. One of our support engineers will contact you during your local business hours. 
 

Hope this helps.

Best Regards,

Vivek N
Community Moderation Team