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Refer all issues related to Mathcad refer -
https://community.ptc.com/t5/PTC-Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26
For Mathcad Prime Activation refer -
https://community.ptc.com/t5/PTC-Mathcad-Installation/How-to-Activate-Mathcad-Prime-Using-product-Code/m-p/706394#M17
Thanks,
Harry