Subject: Urgent License Issue – Lost Access to Full Version

[PF_13681520]

Dear PTC Support Team,

I created my account yesterday and successfully activated the 30-day trial license for Mathcad Prime. The application initially showed that I had 29 days remaining. However, after closing and reopening the software, I lost access to the full version.

Additionally, my local license file does not appear to work, and I can no longer use the application.

This is extremely urgent, as I need access to Mathcad to complete my thesis project in order to graduate from university.

Please assist me in resolving this issue as soon as possible.

Thank you in advance for your support.

Kind regards,
Florin Pop
popf34620@gmail.com

[terryhendicott]

Suggest that a student license is purchased which will give you a year of use of full license removing any time pressure.

https://www.ptc.com/en/store/products/mathcad/ptc-mathcad-prime-student

This community is a collection of volunteers that help with Mathcad use problems people are having it is not PTC support.

• "Mathcad Contacts": https://support.ptc.com/support/mathcad_contacts.htm
• "Mathcad Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

Cheers

Terry