The account suddenly does not have permission to open a case for maintenance

[HH_10357149]

帳戶突然沒有權限可以開立案件維護，詢問管理者並沒有做任何調整

Translated by the Community Moderation using Google Translate
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The account suddenly does not have permission to open a case for maintenance. I asked the administrator but no adjustments were made.

[VladimirN · Accepted solution]

Article - "How to Create a New Support Case and Track an Existing Case on PTC eSupport Portal": https://www.ptc.com/en/support/article/CS67798