Hello,
I am Application Specialist at my company.
I want to transfer its license to another server.
Unfortunately the former license supervisor of our organization at PTC eSupport left the company a year ago.
I have two cases, one of them is to ask how to assign the super-administrator or just regular admin role of the organization assigned to his account and its licenses to my account (if necessery, I will confirm somehow, that everything that I am saying is true, just tell me how) I can't access former supervisor's e-mail account.
Second case is the cause of the whole situation. One of our servers, started having bugs beyond fixing, unfortunately, this is the one that has mathcad license installed on it. I want to transfer the license to another server but it is assigned to MAC address of the current server, so it won't be working.
Can you please help me or give some information, who can I contact to get help that I need, because I can't find any PTCs support mailbox.
Best regards
