Uncounted License

[CW_10313615]

8.0 version license issue. We do have a product code but is not recognized by your issue logger. 
We are trying to install a license on a remote server and it would seem we need a different type of license as we are getting "Cannot checkout an uncounted license within a Windows Terminal Services guest session" message. How do we obtain the correct type of license?

[VladimirN · Accepted solution]

 Hi,

About this erorr - "Error: "Terminal Server Remote Client Not Allowed" or "(-103)"": https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Terminal-Server-Remote-Client-Not-A...

And article - "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456

[VladimirN · Accepted solution]

About this erorr - "Error: "Terminal Server Remote Client Not Allowed" or "(-103)"": https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Terminal-Server-Remote-Client-Not-A...

And article - "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456