did not receive fulfillment letter after purchased mathcad prime

[KK_14132933]

I purchased Mathcad Prime 9/14 and still not received the Fulfillment letter.

Cleverbridge reference number is 514884616

not sure what to do now.

[ppal]

Step 1: Check Your Email Folders

Before contacting support, please do a thorough check of your email account:

1. Spam or Junk Folder: This is the most common reason for missing emails. Please check your Spam or Junk folder for an email from cleverbridge.com or ptc.com.

2. Promotions/Other Tabs: If you use an email service like Gmail that sorts emails, check the 'Promotions' or 'Updates' tabs.

3. Search Your Inbox: Search your entire email account for the terms "Cleverbridge", "PTC", "Mathcad", or your reference number 514884616.

Step 2: Contact Cleverbridge Customer Service

If you still cannot find the email, your next step is to contact Cleverbridge directly. They manage the transaction and the delivery of the fulfillment letter.

• Use their Customer Service Portal: The most efficient way is to use their online support form.

  • Link: https://www.cleverbridge.com/corporate/contact-us/

[anursingh]

Hi @KK_14132933,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag