exeption when minimizing window
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exeption when minimizing window
I am using Mathcad Prime 8.0.0.0, and since a few days i get an exception when minimizing the MathCad window.
Extract from the log file:
"Build Number : 2022.03.01.001
System Culture : en-US; Current UI Culture : de-DE
Architecture: x64
Application version is: PTC Mathcad Prime 8.0.0.0
Current license type is: CommercialSub
Exception data:
System.Object:
System.ArgumentException: Die Breite darf keine negative Zahl sein.
bei System.Windows.Rect.set_Width(Double value)
bei DevComponents.WpfRibbon.RibbonWindow.GetGlassClientRectangle(Rect r)
bei DevComponents.WpfRibbon.RibbonWindow.WmNcCalcSize(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
bei DevComponents.WpfRibbon.RibbonWindow.WindowMessageHandler(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
bei System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
bei MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Betriebssystemname: Microsoft Windows 10 Enterprise
Betriebssystemversion: 10.0.19045 Nicht zutreffend Build 19045"
I can send the complete log file if needed.
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Please submit your log here: https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log
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Please submit your log here: https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log
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Hello Vladimir,
when clicking the link i only get to the support assistant and can't upload anything there.
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as I have an enterprise licence, but no information on the contract number i cannot upload anything. Or at least I don't know how
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Quote: "Your Customer Number, Service Contract Number (SCN) and Sales Order Number (SON) can be found on your Shipment confirmation email received from PTC. If you have purchased Mathcad with maintenance and cannot locate your Confirmation letter, contact us with your order details or contact your administrator".
Link - "Mathcad - How to find Customer Number, SCN and SON": https://support.ptc.com/support/mathcad_SCN_SON.htm
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