new PC license transfer

[licensetransfer]

I purchased a student license for Mathcad prime 9 and have reinstalled windows. The License for my software is not working on my new PC. I require a new license to use the software I paid for.

[VladimirN]

Transferring Mathcad License from Existing Host ID to New Host ID

1. Commercial / Maintenance Active  Customer
2. Student Edition or Mathcad Single User Account

[licensetransfer]

This process yields the same result as before, the prompt just tells me I don't have enough licenses.

[VladimirN]

You can find the answer for this issue in the following thread earlier - "Reached the maximum number of license request": https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852

[VladimirN]

You can find the answer for this issue in the following thread earlier - "Reached the maximum number of license request": https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852

[licensetransfer]

The link provided leads the the same screen as shown above. Will I need to charge back the product? I can't find any way to call support directly. I just need to use the product I purchased, and the website is bouncing me around the same 4 screens.

[VladimirN]

• "Mathcad Contacts": https://support.ptc.com/support/mathcad_contacts.htm
• "Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

[licensetransfer]

the USA website you linked is a 404. The phone number you linked is unavailable. Please provide a phone number that works.

[VladimirN]

@DJNewman @MichaelW Please take a look this issue.

[DJNewman]

Well, the Support pages are outside of things I have control of (or knowledge of). I didn't know that mathcad_contacts page still exists; it probably shouldn't if the American number is incorrect.

This number, as far as I know, is right: https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-phone-americas

Edit: Oh, I see you've tried calling that number. ...Maybe today will be better.

[ES_10838933]

I have the exact same issue you did here, how did you end up solving it?

[licensetransfer]

this issue has not been resolved, support is unresponsive and I'm considering a charge back.

[DhirajPatil]

Hello, 

You should request for a license manually by providing your Mathcad product code and physical address of Ethernet adapter using the following web case logger: 

http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm

The license file will be sent via E-mail.

Regards,

Dhiraj Patil