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Hi @DJNewman ,
I will connect with @VT_4409361 to get the necessary information for further troubleshooting the issue
Thanks,
Vipul
Hi,
Read the next announcement - "Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement": https://community.ptc.com/t5/PTC-Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/td-p/715416
thanks for this. I wonder if you can help further. I used to have a perpetual licence for mathcad 15. It says that I should be able to continue using this indefinitely, by doing a free upgrade, but nowhere in the website I found out how to do such upgrade
thanks in advance
V
Hi V,
I recommend using the License Management Tools available on PTC eSupport!
https://support.ptc.com/apps/business_support/auth/ssl/assistant
Hope that helps!
Thanks, but I get a message similar to "your account is not enabled for e-support, please upgrade" and when I try to upgrade it, the page simply won't load. Any other suggestions?
@VipulT can you diagnose what's going on and provide guidance for this perpetual customer to get eSupport enabled?
Hi @DJNewman ,
I will connect with @VT_4409361 to get the necessary information for further troubleshooting the issue
Thanks,
Vipul