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Official PTC Mathcad 15 and Prime 1–6 End-of-Sale Announcement

Hi Mathcad community members,

 

For those of you who don't know me (some do), my name is Andrew McGough and I'm the product manager for Mathcad here at PTC. I have talked to some of you in the past individually, but I don't get to participate as much as I'd like on the community. I hope this announcement is the start of me being able to be more active here.

 

I would like to share with you that PTC is announcing the end-of-sale for the following versions of PTC Mathcad, effective December 31, 2021:  

  • Mathcad 15 
  • Mathcad Prime 1.0 – Prime 6.0  

 

Effective January 1, 2022, the only version of PTC Mathcad available for subscription will be PTC Mathcad Prime 7 and future versions of PTC Mathcad Prime. After December 31, 2021, PTC will no longer have the right to sell or distribute software versions moving to end of sale due to a third-party component contained in those versions. 

 

I appreciate the passion of our Mathcad userbase, so I would like to pass along some additional information on a helpful offer. If you currently have a subscription license and wish to continue using your current version of PTC Mathcad while you evaluate Mathcad Prime 7we are offering a multi-year renewal option that will give you the ability to use your current version for up to four additional years. If you decide to take advantage of this offer, it is important to place the order prior to December 7, 2021 to ensure no issues in booking the order or the subscription start date. PTC may decline or be unable to process orders received after that date. Please contact your PTC account representative or PTC partner for more information. 

 

Please bear in mind that the use of old versions of software does introduce implicit risk in areas of security, hardware, and software platform support. 

 

PTC will continue to provide technical support access, phone assistance and expert input for versions of Mathcad that have reached end-of-sale. PTC will not be able to issue new licenses or provide access to software downloads for end-of-sale versions. 

 

Our customers in English-speaking countries received the End-of-Sale announcement on February 17, 2021Our global customers are receiving the localized communication now. 

 

We have put together multiple resources for you to answer your questions. Please refer to our FAQ for more information. We know this is a big change so the Mathcad team will be monitoring this thread for feedback.

 

Best regards, 

Andrew McGough, 

Product Manager, PTC 

Comments

I have yet to try Prime 7 but prior versions of Prime will not convert MathCad 15 into a functional worksheet so I have not adopted Prime so far.  If, as I suspect, Prime 7 is still not able to convert my MC15 sheets which use checkboxes and radio buttons etc. then I will use the 4 remaining years of MC15 access to convert to either Maple or Mathematica.  Well done PTC, you have finally driven me away!!

They have not written a version of Mathcad for macOS since Mathcad 6, so until they do, they will be missing 40% of the desktop market that do not use Microsoft Windows. It was a great program until Mathsoft was purchased by PTC, then it went downhill from there.

Will Mathcad 15 no longer be able to run? I have Mathcad 15 as well as Prime 7. After December will 15 no longer function on my desktop? 

I am also wondering if the license I have for 7 will no longer work to use Mathcad 15?

Hi Dave,

 

Mathcad Prime 7.0 contains a combo-box input control that Mathcad 15.0 web control checkboxes and radio buttons will also convert to using if those are what you are using in the Mathcad 15.0 worksheet you're converting. If the combo-box input control UI in Prime 7.0 is acceptable for you, it may hep you transition to Prime. This doesn't mean we're not planning on adding checkboxes and radio buttons in future versions of Mathcad Prime.

 

Many thanks,

 

Andy.

 

 

Hi,

 

If you have a subscription license for Mathcad, when your renewal occurs after the end of this year, the new license you'll be sent will activate Prime 7.0 (or the latest version of Prime, when you renew) only. This means, for example, that if you have a 2-year Mathcad subscription that started or renewed in June 2021, you can use that license to run Mathcad 15.0 up until June 2023. When your renewal then occurs, the new subscription license you get will activate the latest version of Prime (Prime 9.0 will release in March 2023) back to Prime 7.0 only.

 

I hope that helps. Please feel free to reach out to me if you have any other questions or concerns about this transition.

 

Thanks,

 

Andy.

To clarify, if you have a perpetual Mathcad license, this will not impact your use of Mathcad 15.0 - you can continue to use that after the end of this year.

 

Many thanks,

 

Andy.

Max

Thanks for posting, @amcgough .

Mathcad is one of my favorite applications and many of the advanced features are heavily relied upon by my organization.

We are planning to upgrade to Mathcad Prime 7.0  later in the year; however, we are still running Mathcad Prime 6.0 in production.

If we update our license manager with new license pack up'reved for Prime 7.0  which does NOT include:

#254 Mathcad Image Processing Prime 6.0
#255 Mathcad Data Analysis Prime 6.0
#256 Mathcad Signal Processing Prime 6.0
#257 Mathcad Wavelets Prime 6.0

Will these advanced features continue to run in Prime 6.0 if I load the new license pack that has been up'reved for 7.0?

 

Andy,

 

Thanks for taking the time to reply.  I have now looked at the combo box and this will work as a replacement for radio buttons and checkboxes to a degree.  There are two other key omissions from Prime 7.0 and these are animation capabilities and components such as ODBC embedding or equivalent.  Excel is supported so this offers a partial solution but animation is a must for me for two reasons.  Visualization of dynamic results and scenario analysis where I use FRAME as a means of stepping though a number scenarios and saving the result to a CSV file.  I can run this for many different scenarios and save much time in the process.  I do not see an equivalent method to use in Prime and this would be a show stopper for me.

I have not used Mathcad since migrating to the Macintosh as Mathcad has not been on the Macintosh since Version 6. Virtualization is not currently an option because Microsoft does not license Windows 10 on ARM for M1 Macintosh computers and there is no reason why to limiting Mathcad to only a 60% marketshare of desktops.

This is unfortunate.  After 7 releases of Mathcad Prime (and 11 years of development), it still hasn't reached feature parity with Mathsoft's pinnacle release. Mathcad Prime is essentially an ongoing public beta test.

 

Mathsoft's Mathcad was a word processor (e.g. Word, WordPerfect, etc.) that could do live math and plots.  The text styles, bullets & numbering, page formatting (headers, footers, etc.) and polished plot formatting made professional-quality documents. And the customization offered in the user-defined unit system made unit management virtually transparent.

 

Sure, PTC has added some new features to Mathcad Prime, but none of that us useful enough to make up for the lack of text styles, default unit systems that aren't convenient, and horrible looking plots.  No matter how hard you try, output from all of the Mathcad Prime releases is poorer quality vs. the Mathcad 15 benchmark.

 

If you're going to cut people off of Mathcad 15, then you'd better spend effort focusing on word processing features, page formatting, and plot formatting and user-defined unit system customization for the Prime 8 release.  Lack of those features makes Mathcad Prime harder to use.  It costs time (and money) to do manual formatting and constant fiddling with result units. It's hard to imagine that PTC still hasn't grasped this.

It does seem like the Mathcad Prime series has been problematic. From some of documentation that I have seen, it has a very poor rendering engine as compared to other software. The price of the software has skyrocketed since the Windows 3.1 days and it no longer has an appropriate benefit/price performance that it once had. Mathcad is not the only piece of software that has exponentially increased in price. Price as well as the limitation to Windows has really made Mathcad a niche software status and no longer viable as an Engineers Electronic notebook. I am sure that there are some open source programs that will fit the bill quite nicely that Mathcad once did.

Sad as it is, MC Prime has lost all the versatility of MC 15 and is therefore in no scenario a suitable replacement for MC 15. PTC never listened to customers in this regard and therefore ending previous versions of prime and MC15 has the appearance of another attempt to force prime onto customers.

That does appear to be the case. It seems as though they have abandoned the market that Mathcad was ideally suited. It is a shame really. I hope that PTC has enough income from Mathcad to keep the product on the market. Because of their decisions, I will just use a spreadsheet for my calculations as it is more cost effective.

All of the above sounds so familiar, including the deafening silence from PTC when asking a question. So, now that they are going to kill the best MC version, MC 15, we can now opt for an extension of max four years to keep it alive, unless you have a perpetual license . So, I asked PTC two questions:

- How do I find out if my MC15 license is an perpetual? Given the chaotic PTC responses this has become unclear.

- If my license is not perpetual then how can I order this four-year extension? I tried to find out a few times but got lost in the chaotic PTC website.

 

And indeed, there is a huge disconnect between MC15 and Prime 7 versions. Lousy graphics, missing features, conversions MC15 -> Prime riddled with problems,  ... the list goes on. Are you listening PTC? Why are you not addressing the issues that pop up time and again, rather than just promising that with future versions, new features will be added? It is clear that we want quite a few of the old ones back.

Needless to say that I got no answer to my two questions.

Hi,

 

My apologies if you've asked these questions and not heard a response - that's not acceptable. Can you please let me know what process you used to ask them and I'll dig into why the questions went unanswered.

 

Do you have any purchase details for your seat of Mathcad 15.0? Like an SCN or an SON number? We could use those to track down your original order. When did you first purchase Mathcad? PTC moved to a subscription company in the last few years but if you continue to use Mathcad 15.0, and unless you actively converted your license to a subscription license through a sales engagement and regularly renew and retrieve that license from the license management webtools, you'll still be on a perpetual license.

 

For anyone wanting to contact Mathcad Sales, there is a contact me form on the website here:

 

https://www.mathcad.com/en/contact-us

 

Please feel free to reach out to me personally to let me know the list of items you still need to see in Mathcad Prime. We maintain a database of customer requested items - from feedback from customer engagements, from the community ideas site, from technical support cases, among other sources - and use that to prioritize functionality into each Mathcad Prime release. It may not seem like it when the functionality you want is yet to be added to Mathcad Prime, but we do listen and we do record what customers need. For example, redefinition warnings will be in Prime 8.0 because right now, of the functionality we still need to migrate, that is one of our top customer requested legacy functionalities.

 

Mathcad 15.0 and older versions of Mathcad Prime have to end of sale because after the end of this year we will no longer have the right to sell a third party component used in those applications. If you have a perpetual license you can continue to use it to run those versions of Mathcad. If you have a subscription, the multi-year option will allow you more time to run those versions and evaluate moving to the later version. Feedback on what users need to see next in the product is essential as it will help us prioritize the order in which we add the functionality we already have recorded, so I always appreciate this kind of feedback and the time customers take to provide it to us.

 

Many thanks,

 

Andy.

 

 

 

Hi Max,

 

I'm really sorry I missed this question when you asked it.

 

Those four 'extension pack' items you see in licenses for Prime 6.0 and earlier were in the license for when it was used to activate Mathcad 15.0 only. They automatically activated those extension packs in Mathcad 15.0. Mathcad Prime has no concept of extension packs, everything in Mathcad Prime is in the base product, so those extension pack items were redundant in the license if used to activate any version of Mathcad Prime. That's why you don't see those extension packs in the Prime 7.0 license - some changes were made to how the license works for Prime 7.0 and part of that removed those extension pack items (as they don't activate anything in Prime 7.0).

 

I hope that answers your question!

 

Many thanks,


Andy.

Look in your license file. It will tell you if it is perpetual or a subscription. Subscriptions have an expiration date, perpetual licenses will say 'perm'.

Max

Thanks, Andy. This does answer my question. I consider Mathcad PTC's gift to engineers, ALL engineers, and appreciate your good work getting this software modernized. 

Thanks Ben, that was the answer I needed. Unfortunately, the license was not perpetual.

Hello Andy,

Thanks for your reply. I used the link to sales you provided, entered all my details, got the promise that sales would get in touch by email and ... then nothing happened (so far). Well, there is an x hours time difference between here in Europe and the states and that might explain the lack of response. So, I'll reserve judgment until tomorrow. If things work out I'll let you know. If things do not work out I'll also let you know for sure.

 

But your reply also contained an invitation to let you know what items still like to see in Prime. Well, for me and, I suppose,  many others decent graphs is number one. What is the use of an MC15 to MC Prime converter when all graphs in a graph-rich MC15 document become unusable and need reconstruction, assuming that that is possible with the less than basic attempt to graphs? The lack of decent graphics also prevents me from using the Prime 7.0 subscription that is  now sitting idle on my hard disk while I continue to use MC15. And PTC has known from version 1 that engineers need decent, no, great graphs. Sorting that out would probably help many MC15 users to take the step to Prime (8?).

 

All right, all for now. I'll wait for a sign of life from sales. Why can't I just order the 4-year extension in the PTC webshop?

 

 

 

Hello Andy,

I promised to let you know if sales did get in touch. Well, they did not.

Just to be sure, here's what I did. I clicked on the link you provided "https://www.mathcad.com/en/contact-us". Obviously that should bring me in touch with PTC. Right? Even you appear to believe that. Well, you arrive at a promising page "Contact Sales ...". So, you fill in the requested information and submit this. And then ... nothing happens, not even after waiting for 24 hours. Well, on the same page there is also a helpful assistant icon asking "High there, how can we help you?". So, you click on that, are asked for some basic info and then you type in your question and then ... nothing happens.

 

So, I am stuck. I still want to keep my MC15 alive for the next four years. Can somebody tell me how to do that? Is there anybody who succeeded in doing just that? The December 7 deadline is approaching rapidly.

Hi,

 

If the Mathcad license you have is a subscription license, do you know when you purchased it? Mathcad subscription licenses are typically 1 or 2 years in length, so if the license still works (has not reached its end date) it should have been a pretty recent transaction you made with either the PTC sales team or a reseller (the PTC estore does sell a subscription but it’s an upgrade license from the Express version).

 

I have reached out to the Sales team with your enquiry - do you have an email address you used in the contact me form I can have them search for? They get a lot of enquiries and it will help them to pinpoint yours.

 

Many thanks,

 

Andy.

From my reading of the process, if you have the perpetual version, then you are good. Otherwise the subscription is the only option to keep the last version of Mathcad. Since Mathsoft went Windows only and I left Windows about ten years go, I had to find another option. Support under PTC has been the absolute worst I have ever seen, it is like PTC only sells software, or now rent, to Fortune 500 companies that has extremely large budgets and blow money like drinking water.

Hi Dave,

 

Thank you for the feedback. We do have animation and ODBC support already in our enhancement database as customer requested functionality (we tried an ODBC custom function some releases ago but it didn’t quite do what we wanted, but we may go that route again in the future).

 

Animation is functionality that’s been requested by a few customers and it’s something that’s on our list of higher priority items to add.

 

Many thanks,


Andy.

Hello Andy, thanks for replying. Yes, I bought my Prime 7 version in April this year. My license file runs to September 30 2022, so well into next year. Sales can reach me at j.ooms@oomselectronics.nl . Well, fingers crossed. Let's see what happens. And thanks for trying.

Best regards,

Hans

You can also buy a license through a PTC's reseller in your local region: https://www.ptc.com/en/partners/find-your-partner

Hi Hans,

 

By now someone from the Mathcad team should have reached out to you to arrange a discussion about your best path forward. Again, apologies for the lack of response to using the Contact Me form - that is the best way to contact PTC for Mathcad sales questions and the correct avenue to take. The messages are collected in a shared inbox for all sales enquiries and I know get answered in the order in which they come in, I'll dig into the delay in answering your specific question.

 

Many thanks,


Andy.

Hello Andy,

Thank you for stirring up things within PTC. I got two replies from within the PTC organization. So, I got in touch with Michael Bahn. He did a sterling job to sort things out. We discovered that I still had a perpetual MC15 license and we transferred that to my present computer. It was a pleasure to work with you and Michael, quickly and efficiently. Kudos to you both.

So, I am now fine for the foreseeable future, and - meanwhile using MC15 - have now some more time to wait for Prime to become usable. Proper graphs (MC15+ grade) first please.

Best regards,

Hans


@amcgough wrote:

 

I appreciate the passion of our Mathcad userbase, so I would like to pass along some additional information on a helpful offer. If you currently have a subscription license and wish to continue using your current version of PTC Mathcad while you evaluate Mathcad Prime 7we are offering a multi-year renewal option that will give you the ability to use your current version for up to four additional years. If you decide to take advantage of this offer, it is important to place the order prior to December 7, 2021 to ensure no issues in booking the order or the subscription start date. PTC may decline or be unable to process orders received after that date. Please contact your PTC account representative or PTC partner for more information. 


 Note that while it is after December 7, 2021, PTC can still process multi-year renewal orders right now. Be sure to talk with your account representative as soon as you can if your plan hasn't been settled yet.

Hey Andrew,

I bought Mathcad Prime 5.0 Student Edition on January 6th 2022 and had problems with the installation assistent. I can't select any program in the list after agreeing the license agreement.
While my search for a reason with my problem, I cought on your blog post. How is it possible that I could bought Mathcad Prime 5.0 at the official PTC Web Store in 2022 when PTC isn't allowed to sell older versions anymore?

Is the only way to get an working version to buy Prime 7 and it is possible to get my money back when the version I bought few days ago isn't working?

 

My Blog Post: https://community.ptc.com/t5/PTC-Mathcad-Installation/Problem-mit-Installationsassistent/m-p/771413#...

 

Where I bought Prime 5.0: https://store.ptc.com/store?Action=DisplayProductDetailsPage&Locale=de_DE&OfferID=44555721909&SiteID...

 

Greetings Jonas

Hi Jonas,

 

I'm digging into this now. I'll send you a direct message to ask for a few more details.

 

Many thanks,


Andy.

 

Hey Jonas,

 

Really sorry for the inconvenience with this - I've discussed it with the systems team, we'll be rectifying the situation by providing you Mathcad Prime 7.0 instead of the version you were able to purchase (which is no longer available). We've begun the process of updating the ordering system to reflect this and you should receive a new purchase email with details on install and licensing within the next 24 hours or so.

 

Again, my apologies for this.

 

Andy.

Hi Andy,

 

Is there any idea on when the animation functionality will be made available in Prime?  This is also one of the more important features we heavily relied on in Mathcad 15.  I just checked the 'What's new'-article on Prime 8.0, but no indication on that yet.

 

Kind regards,

 

Bert Beirinckx

Hi Andy,

I am reading this thread for the first time here in March 2022 with a sinking feeling,  Maybe it's because I watched "Titanic" last night ... but I don't think so.

Let me introduce myself: I am an engineering manager in one those Fortune 500 companies that is one of your customers.  I have for decades done my bit to convince junior engineers that they need to take a look at Mathcad.  I am certain that Mathcad 15 is an enabler ... not just for productivity but for analysis at a synergistic level that  goes beyond what can be accomplished using collections of other tools.  At this moment, just this week, I am in the early stage of launching a project to update the analysis for an existing product that was designed using Mathcad and needs new features.  I told several engineers they needed to get Mathcad on their computers and get familiar with it.  I am now wondering if I have to abandon this path.  Why would I knowingly build in obsolescence?  This product will have a life cycle that runs for quite a bit more than a year or two.   You may think "Mathcad Prime" will be my path forward into the future.  No, sadly.  I had  a solid reason to work with Mathcad Prime 6 a year ago ... because I had some large arrays that Mathcad 15 could not handle.  After months of working with it I can conclusively say there is no way I can convince engineers that are familiar with getting things done with Matlab and Excel that the learning curve for Mathcad is worth it.  Why?  Because the output of Mathcad Prime is next to worthless.  The graphs are a bad joke.  If someone at PTC thinks that communicating results of engineering analysis is a secondary part of the task that can be ignored ... please ... disabuse them of that notion. 

 

I honestly solicit your advice on what to say to my engineers on Monday.

I am one of those permanent license holders to whom you promised that PTC would honor their licenses.  I purchased educational Prime 2.0 in 2013 mostly to get MathCAD 15, while then associated with the University of MN Twin Cities.  As Professor Emeritus of SD School of Mines, I used my henry.mot@sdsmt.edu email to identify the purchase.  I no longer have access to that email account.  I used MathCAD 15 to develop materials for a textbook project.  Then, in 2017 as a member of the St. Cloud State University Faculty I purchased educational Prime 4.0 so I could access student work done using the Prime 4.0 that St. Cloud Stated licensed for its students.  Both of these purchases came with perpetual licenses.  The original license file from the 2013 purchase is attached.  In order to activate the MathCAD 15 I needed to first activate Prime 2.0 and then direct MathCAD 15 to the issued license file.  For the 2017 purchase (copies of the disc and contents are attached) the process was much the same.  In 2020, again in order to be able to access my students' work done through the St. Cloud State system, I purchased an educational subscription to Prime 6.0 which had a one-year term.  About that time, I needed to migrate my MathCAD 15 to a new PC and the tech who assisted me sent me a one-year license instead of a perpetual one to which I am entitled.  That one-year license has of course expired.   I have been to the website from which if I had a current product key for MathCAD 15 I could license the software.  Since neither purchase of MathCAD 15 (with Prime 2.0 or 4.0) was I ever issued a product key for MathCAD 15 I cannot enter a valid product key.  (see Prime 4 license queue and Prime 4 license queue response).  The license I have for Prime 4.0 and MathCAD 15 remains valid - via my old computer (which is falling apart) - see Prime 4 license message.  So, back in 2020 I was simply sent a license file and the instructions regarding how to activate it.  I would request a similar approach at this time, except that the license file needs to be permanent. 

 

Thank you for your assistance in this matter.

 

Henry Mott

Oops - defunct sdsmt account was henry.mott@sdsmt.edu.

Andy, so when my hard drive just crashed and I no longer have my license file for an already purchased and licensed and used product (Mathcad 15) for many years, you are saying I am out of luck? No Prime version does what Mathcad 15 does, so my documents cannot be ported into Prime nor even opened in Prime, so what you are saying is that I am out of luck totally with your product?

 

If so, I obviously will NOT be buying worthless Prime, and cannot recommend PTC ever again.

For anyone else reading this and wondering about the resolution, jhandley1967's Mathcad 15 perpetual licence has successfully been transferred to the new hard-drive.

Helllo,

   I am 84 yrs old and have (or rather had) a student subscription to PTC Mathcad prime 6 with mathcad 15. I worked for 33 years 

in remote sensing at ERIM in Ann Arbor and after retirement I volunteered a full 30% time as a tutor at Washtenaw Community College in Ann Arbor Mich in their Learning Support Services department.

   I have a version of Mathcad 7 for windows that I limped along with since retirement from ERIM on a windows 7 computer

with an XP emulator until a year or two ago when I purchased a windows 10 computer. Now, fully retired, I like to keep busy

studying and using my student Mathcad 15...but the license expired. I have no interest (or time left) to upgrading my software skills

with PTC Mathcad prime.

    Is there any way you can help me in updating, purchasing a license for Mathcad 15? 

thank you, 

 

Jrmaxwel@umich..edu

 

From my understanding the restriction in PTC providing versions of MathCAD prior to Prime 7 deal with a third-party licensed module that PTC is no longer allowed to distribute.

Unless PTC makes individual exceptions, you may have to bite the bullet and get a student copy of MathCAD Prime 7 or 8 for any future work.

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