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Community Tip - When posting, your subject should be specific and summarize your question. Here are some additional tips on asking a great question. X

And now it crashes when I load my file...

JasonC
1-Visitor
1-Visitor
‎Dec 06, 2013 05:50 PM
‎Dec 06, 2013 05:50 PM

And now it crashes when I load my file...

I recently migrated from Mathcad 15 to Prime3.

Not only does Prime 3 feel very sluggish, does some UI things funny, mixes huge and tiny fonts (plots), but I'm beginning to think it's as buggy as a Florida summer. Mathcad 15 was never this buggy nor was it sluggish. Is it time to look at Maple and Matlab?

It crashes whenever I load the attached file. Also see the screenshot of the crash message, and the logfile.

<sigh> If it weren't Friday afternoon I'd be really pissed...

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Mathcad Prime_Exception_20131206_143624.log.zip
numeric powder calcs 4.mcdx.zip
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7 REPLIES 7
Werner_E
25-Diamond I
25-Diamond I
(To:JasonC)
‎Dec 06, 2013 06:18 PM
‎Dec 06, 2013 06:18 PM

Jason Cuadra wrote:

I recently migrated from Mathcad 15 to Prime3.

My god - why??? Do your old worksheets really convert satisfactory?

I agree with your remarks about Prime and its UI but as long as MC15 still is supported (if you can call it so) I won't think about switching to Mathematica or other SW - I would lose most of my work and had to begin from scratch.

It crashes whenever I load the attached file.

I could not reproduce that crash. The sheet loads as its supposed to. When I resaved it without any changes it increased in size. So I attach that saved file for whatever it may be worth.

BTW, I am using Prime3, WinXP SP3 (so its 32 bit) and just 1 GB of RAM.

If the problem persists I would suggest you open a call and report the error to PTC support.

numeric powder calcs 4new.mcdx.zip
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JasonC
1-Visitor
1-Visitor
(To:Werner_E)
‎Dec 06, 2013 06:37 PM
‎Dec 06, 2013 06:37 PM

Thanks, your file fixes it.

I ran into a bug in Minimize in Mcad15, so I decided to give the new Prime3 a try.

I'm keeping my old Mcad 15 files and not converting them. I will only use Prime3 on new stuff.

I'm running Windows 7 / 64 bit...

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Werner_E
25-Diamond I
25-Diamond I
(To:JasonC)
‎Dec 06, 2013 06:48 PM
‎Dec 06, 2013 06:48 PM

Jason Cuadra wrote:

Thanks, your file fixes it.

Hmm, thats strange. See no reson why the file you posted should crash your machine and not mine.

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JasonC
1-Visitor
1-Visitor
(To:Werner_E)
‎Dec 06, 2013 06:51 PM
‎Dec 06, 2013 06:51 PM

I take it back, it crashed again.

Sheesh.

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Werner_E
25-Diamond I
25-Diamond I
(To:JasonC)
‎Dec 06, 2013 06:59 PM
‎Dec 06, 2013 06:59 PM

Jason Cuadra wrote:

I take it back, it crashed again.

Sheesh.

The one I sent back?

Simply on opening or did you do anything with/in the file?

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VladimirN
24-Ruby II
24-Ruby II
(To:Werner_E)
‎Dec 07, 2013 08:06 AM
‎Dec 07, 2013 08:06 AM

I could not reproduce that crash too. Document fully calculated without any crashes.Tested on Mathcad Prime 3.0 and WinXP SP3 with 3Gb of RAM.

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VladimirN
24-Ruby II
24-Ruby II
(To:JasonC)
‎Dec 07, 2013 03:18 PM
‎Dec 07, 2013 03:18 PM

Jason,

I recommend you to contact with PTC's technical support by "Create a New Support Case": https://www.ptc.com/appserver/cs/case/case_logger.jsp

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