Error "Conversion Failed.

[Haydena]

I want to open the file with Mathcad Prime 5.0, but it doesn't work and failed.

And I found the web page to solved my problem.

It's still failed, how do I suppose to do?

The file was created by Mathcad 15 M045.

Please~

Thank you so much!!!

Error "Conversion Failed. Conversion cannot be started because a previous version of Mathcad is running. Close the other version before converting the file" in Mathcad Prime 

[Werner_E]

You can't open a Mathcad 15 file in Prime directly, you have to convert the file first and then open the converted file (*.mcdx).

The link you provided indicates, that you know that, correct? And may I guess that you experience problems at the attempt to convert the file. Did you try the resolution tips given in the article you linked to? The converter needs a current version of Mathcad 15 being installed and licensed. The license for Prime also entitles you to use real Mathcad(15) using the very same license file.

[Haydena]

Dear Werner

I've done all I can. 

It's not worked. 

😣

[VladimirN]

You can attach your MC15 worksheet here and we will convert it to the version you need.

[Ned99]

Hello, can you convert this to mcdx please. And if you know, how can i change the background of it?

[Haydena]

Dear VladimirN 

Thank you so much!

It's really helpful!!

Could you help me convert it to prime 5, please?

😊

[VladimirN · Accepted solution]

Here it is.

[Haydena]

It's awesome!!!

Thank you so much,  VladimirN.

Could you teach me how you did it?

I'm so confused about why I can't do that.

😫

[VladimirN]

1. Install Mathcad 15: https://www.ptc.com/-/media/Files/Docs/Mathcad/Mathcad15-EN.zip

2. Use the same license file as for Mathcad Prime 5 version.

3. Launch "PTC Mathcad Prime 5.0 XMCD, MCD Converter":

• Launch Mathcad Prime > select Input/Output tab > XMCD, MCD Converter
• From Start Menu > All Programs > Mathcad > Mathcad Prime XMCD, MCD Converter

[Haydena]

Dear V

I tried again following your steps but it still failed.

Could you help me check which step is wrong in your spare time?

This link is which I recorded the installation of Mathcad.

Thanks a lot!

😔

fail_install_mathcad 

[VladimirN]

Try re-registering Mathcad. In your Mathcad 15 folder, C:\Program Files (x86)\Mathcad\Mathcad 15, double-click on "mcregister.exe": https://www.ptc.com/en/support/article/cs330572

[Haydena]

Thank you, V.

This Статья (article) is really really really helpful, although it's still failed.

😘

[VladimirN]

Another one: https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Conversion-failed-Could-not-start-Mathcad-conversion/m-p/707518#M49

[Haydena]

Good morning, V

I have tried it, but it didn't work.

Appreciate that you help me in many ways.

I may wait for PTC's RD report.😊

[jstone-2]

I am having a similar issue. I have Mathcad 15 installed and licensed, and I'm trying to convert a worksheet using Prime 7.0 converter.  The error says it cannot start the converter - check if .net 3.5 is enabled, which it is.

I really don't see how uploading a worksheet for someone else to convert is an accepted solution.  I can't share my file.

[VladimirN]

Verify that .Net Framework 3.5 Windows feature is enabled:

• Open Control panel > Programs and Features > Turn Windows Features on or off,
• Ensure all the checkboxes are checked as below.

[LucMeekes]

If you have Prime 7 (or later) , you do  NOT need Mathcad 15 (anymore) to convert a worksheet.

Make sure that when installing Prime, you tick the option to install the converter (because it's not automatically ticked, and then after installation the option on the ribbon is greyed).

Considering you've got Prime 7 already installed, rerun the installation and additionally install the converter. That should fix your problem.

Success!
Luc

[jstone-2]

I have reinstalled Mathcad Prime 7.0 and the converter is still giving the same error.

[LucMeekes]

I guess it's time for PTC tech support...

Success!
Luc

[VladimirN]

Try "Open a Support Case" here: https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

[JS_10612629]

well, in my case, the converter also failed to convert an file created by earlier version without any additional explanation other than, conversion failed/aborted. anyone experience this before?

Can you guys advise what might be the issue with the attachment file?

[Werner_E]

I was able to convert your file with Prime 9 as well as with Prime 6 without any problems. I attach the two converted files.

The position of most graphics in the files are wrong - the pictures show up way after the position where they actually belong, but thats already the case when the sheet is opened in Mathcad 15.

[JS_10612629]

Thanks a lot, Werner_E!

I have no problem opening the file you shared. Really confused why I am not able to convert it using Prime 9 converter from my side.

[Werner_E]

Strange, indeed.

You sure have write permissions where the file is stored!?

Maybe a re-install or  contacting PTC support can help