Error while converting a Mathcad 15 file to Mathcad Prime 7

[VijayN]

Hello,

My colleague is using Mathcad Prime 7. He was trying to convert a Mathcad 15 file using the convertor. For few files, he is getting the conversion status as Failed. When we check the log, we can see the below error message. Has anyone seen this issue before, and if yes, how did you solve it?

Exception data:
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at mcautomation.IMathcadWorksheet.SaveAs(String filespec, MCFileFormat Format)
at ConverterLoader.XmcdToMcdxConverter.StartConverting(String originalFileName, String destinationFileName)
at ConverterLoader.XmcdToMcdxConverter.TryConvertWorksheet(String originalFileName, String destinationFileName)
at ConverterLoader.XmcdToMcdxConverter.ConvertWorksheet(String originalFileName, String destinationFileName, String mathcadVersion)

Regards

Vijay

[Werner_E]

Can you post one of the files which failed?

The converter is known to fail if the file name contains special characters such as hash (#).

It will also fail if the original file contains a password protected (maybe collapsed) area.

[VijayN]

Thanks for the response.

The files do not have #, but they have special characters like "_", "-" and ".". But I think we have had files succeed with these 3 spl characters in the name. 

I will check with my colleague if it contains any password protected or collapsed area. 

[Werner_E]

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@VijayN wrote:

Thanks for the response.

The files do not have #, but they have special characters like "_", "-" and ".". But I think we have had files succeed with these 3 spl characters in the name. 

I will check with my colleague if it contains any password protected or collapsed area. 

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The hash (#) is so far the only character I know of that causes problems for the converter, but it cannot be ruled out that there are others. But hyphen, underscore and period should not cause any difficulties.

If you are able to post one of the affected original files, that might be helpful.