Mathcad 14: Graph "Traces" causing "internal error..."

[ptc-4284010]

Hi

Please can someone help, having problems formatting graphs using the "traces" tab, the table is missing, then when I select another tab Mathcad crashes displaying message "internal error has ocurred...". I have tried repairing the installation and also completely re-installing to no avail.

hope someone may be able to help.

thanks

Shaun

[VladimirN]

Hello!

What version of Mathcad (and Windows OS) do you mean? This error occurs in any file?

[ptc-4284010]

Hi

It's Mathcad 14, installed on my rather ancient windows xp (sp1) pc, so perhaps that's the problem.

thanks

Shaun

[MikeArmstrong]

What version of M14?

Mike

[ptc-4284010]

sorry Mike, Mathcad 14.0 M020 (14.0.2.5 [])

thanks

Shaun

[MikeArmstrong]

Vladimir is correct, why not update to XP SP3?

Mike

[VladimirN]

Also, try updating to the latest Mathcad 14 service release M035: http://www.ptc.com/appserver/cs/software_update/swupdate.jsp

[MikeArmstrong]

Oops, forgot about that. Well pointed out Vladimir.

Mike

[VladimirN]

Why be not updated to XP SP3?

[ptc-4284010]

Thanks, will upgrade to sp3 shortly, perhaps this is the problem.

attached a screen image of the problem. Thanks for all suggestions, will install mc update

Shaun

[VladimirN]

Also, here's a link to "Mathcad 14.0 - M035 Release Notes" (pay attention to the section "Software Requirements"): http://www.ptc.com/WCMS/files/98347/en/Mathcad_14_M035_RELNOTES.HTM

[jstaker]

I was recently having this problem with Mathcad 14 and 15 (I tried uninstalling and reinstalling both versions). I am running window 7. I solved it with Mathcad 15. To solve the problem:

1. Go to uninstall programs

2. Find Mathcad and repair it

3. A box will ask for Mathcad15WixInstaller.msi browse for it (Mathcad15_EN folder -> mathcad -> Mathcad15WixInstaller.msi)

4. and BAM! problem solved

Hope this helps

[VladimirN]

Thank you for sharing this tip.