Mathcad Prime 11 Student Edition - Issue with license and how to obtain product code?

[melana_kfr]

I purchased the Mathcad Prime 11 Student version back in May, but i had issue with my Laptop Wi-Fi Network card, and now i am using a docking station with wired network. But my Mathcad is not working anymore, so i need to know how to re-generate a license with the correct host ID. I am being asked to find the product code but i am having hard time finding it... i need help please urgent ! any help is appreciated.

[VladimirN]

Transferring Mathcad License from Existing Host ID to New Host ID

1. Commercial / Maintenance Active  Customer
2. Student Edition or Mathcad Single User Account

[melana_kfr]

Hi. Thank you for the response. But I still do not know how to determine my Product Code. If you could tell me where I can find the Product code for the edition of Mathcad that I have purchased, that would be much appreciated. When I purchased the license for Mathcad Prime 11, I received 3 confirmation emails, one of them having a Product Key, which began with MT. However, I was made aware that this is not, in fact, the actual Product Code. Please tell me where I can find my Product Code, as that is required to execute all subsequent steps. Thank you for your help.

[LucMeekes]

No need to start a new thread for a related question.

See here: https://community.ptc.com/t5/Mathcad/Mathcad-Prime-11-Student-Edition-Issue-Finding-Product-Code/m-p/1026925#M218151 

Success!
Luc

[anursingh]

Hi @MK_11075147,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag