RE: Mathcad Fatal Error

aroberts · ‎Feb 09, 2014

I would appreciate it if anyone has a solution to this problem. I have never had this error before as far as I can recall and I have used Mathcad 15 (student version) for two years with no trouble. I am working on homework (plotting collected data points, nothing challenging here), when Mathcad suffers a fatal error and crashes. It prompts me to save my work but doesn't actually. It also gives me a "Warning", which really is useless at that point since Matlab becomes non-functional. I have included a screenshot.

I rely pretty heavily on mcad so any help would be appreciated.

RichardJ · ‎Feb 09, 2014

The first thing you should try is to repair the Mathcad installation.

VladimirN · ‎Feb 10, 2014

Please submit "Academic Support Request", here: http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

aroberts · ‎Feb 10, 2014

Thank you for your suggestions. I did send a request through the academic support request. Unfortunatly running a repair did not solve the problem. I did fail to mention the the error occurs specifically when I try to edit the trace upon opening properties. I was trying to change the linetype but instead there is no content under the trace tab and mathcad just hangs up.

Werner_E · ‎Feb 10, 2014

Can you post the sheet so we can see if the problem is your installation or the worksheet?

VladimirN · ‎Feb 12, 2014

Please attach your worksheet for testing.

aroberts · ‎Feb 21, 2014

Sorry for the delay, I did hear a response from the good folks at PTC who made the reccomendation to delete a particular file. I gues this was somehow corrupted. I just took the nuclear option and reinstalled it (remove it and reinstall). That fixed it.