Trying to install MathCAD trial

[AFMLERA]

...and the installation download fails on the PTC MathCAD Prime portion of the install. An error message pops up that says "Download Error: Please check the network connection and start the installation again. PTC Mathcad 15 M045 or later is required to convert older Mathcad documents to PTC Mathcad Prime 5.0.0.0. To enable conversion functionality, you can download and install PTC Mathcad 15 M045 or later by visiting http://www.ptc.com/engineering-math-softwsoftware/mathcad/free-triaare/mathcad/free-trial "

I have tried on our office network and outside, so it doesn't appear to be that our firewall is blocking anything. Any ideas? 

[jtfelice13]

I am having the same exact error.  I have been unable to install mathCAD for 2 weeks now.  The other two downloads in the installation assistant correctly download and install. 

Error:

Download Error: Please check the network connection and start the installation again. PTC Mathcad 15 M045 or later is required to convert older Mathcad documents to PTC Mathcad Prime 5.0.0.0. To enable conversion functionality, you can download and install PTC Mathcad 15 M045 or later by visiting http://www.ptc.com/engineering-math-software/mathcad/free-trial

[PVLing]

I have the same problem.  Only one thing different now.  I did install Mathcad 15, so I only got the first part of the error message about the connection.  I'm installing in French, by the way, I've read that sometimes, the languages can induce some problem in PTC software installation.  Are you installing in English on an English windows platform?

Thank you,

[AFMLERA]

Yes, I am trying to install the English version on US Windows systems....still no luck.

[jtfelice13]

I am also trying to install the English version on English windows 10.

[LucMeekes]

And your Windows's are 64-bit, not 32 bit?

Mathcad 15 is a 32-bit application, so can be installed in either 32 or 64-bit windows.

Prime 5 requires a 64-bit Windows. It will not install on 32-bit Windows.

Be sure to check this:

https://community.ptc.com/t5/PTC-Mathcad/MathCAD-5-0-install-problem/m-p/580745#M183312

Success!

Luc

[PVLing]

Thank you!

I did succeed with the installation.  Wow.  I'm not sure what went good.  I did reset the whole network setup and tried it and at a point, it worked!

[jtfelice13]

Its working for me as well...   Thanks for the advice.