Want to move Mathcad 14 to new computer. Won't work on old computer.

[CB_1989346]

What I want to do is move Mathcad 14 from my old computer to new computer AND license it. When I try to use the Mathcad License setup on my old computer, and enter my product code (JG140702EU3136 PHT4 CY4H), log in to my account (under my current e-mail, erinpreciouscat@gmail.com), the wizard starts contacting the PTC licensing server, but gets an "Unexpected Error" window saying "The server committed a protocol violation. Section=ResponseHeader Detail=CR must be followed by LF." So long story short Mathcad 14 won't run on my old machine and I want a working version on my new machine (no longer need it on my old machine).

[VladimirN]

Use "Reconfigure Software Licenses" option from a PTC's site, here: http://www.ptc.com/appserver/lm/rsl/reconfig.jsp

[CB_1989346]

Thanks, but this doesn't work either. "You do not have permission to view
this directory using the credentials you supplied." When I follow the link
for Please verify your account status, it shows my personal information
properly, but it's not obvious to me how to proceed from there.