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account license problem

KK_9462792
2-Explorer
2-Explorer
‎Apr 15, 2021 08:31 AM
‎Apr 15, 2021 08:31 AM

account license problem

Greetings!

My license has expired, now I´m trying to change my account because I need it for school, but I don´t now how to do it. Can someone help me please? I tried to expand my license but that didn`t work, that`s why I´m trying to change the account.

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4 REPLIES 4
slangley
23-Emerald II
23-Emerald II
(To:KK_9462792)
‎Apr 28, 2021 09:32 AM
‎Apr 28, 2021 09:32 AM

Hi @KK_9462792 

 

Which product are you using?

 

Regards.

 

--Sharon

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SP_3805324
3-Newcomer
3-Newcomer
(To:KK_9462792)
‎May 19, 2021 10:56 AM
‎May 19, 2021 10:56 AM

Seems impossible to transfer my MC15 to a new computer and wake the license. The old computer is not in order and can´not be used. What to do, I need the program.

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Werner_E
25-Diamond I
25-Diamond I
(To:SP_3805324)
‎May 21, 2021 06:38 PM
‎May 21, 2021 06:38 PM

Guess that instead of posting to the forum here (which is mainly about the USAGE of Mathcad) you should rather contact PTC support to help you transferring the licence from one computer to another

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SteenGroðe
10-Marble
10-Marble
(To:SP_3805324)
‎May 30, 2021 02:41 AM
‎May 30, 2021 02:41 AM

What is your email so I can write you in private?

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