contact

[JK_10600229]

Hello,

I need to have a conversation with support, licensing for ths product seems to be a joke and I am having issues.

Brand new customer, just purchased the software.  no phone numbers for support is such a pain.  

[DJNewman]

Support's contact information is here: https://www.mathcad.com/en/support/csguide/Contact

[Werner_E]

Installing and licensing this PTC software never was easy and I think the process was already modified a few times. Obviously its still not simple and intuitive enough as PTC found it necessary to open a separate subforum here which deals exclusively with that kind of problems.

So maybe you can find a solution for your problem here
https://community.ptc.com/t5/Mathcad-Installation/bd-p/PTCMathcadInstall

Either by browsing through the various  threads (especially the pinned ones at the top!) or by asking your question there.

According PTC support I thought that opening a case here
https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log
would do the job!?  Have you already tried or didn't you find it (PTCs homepage still is a nightmare to navigate and its very slow).
Maybe @VladimirN ,  @Harry_Seth  or @DJNewman  can give more details concerning getting in touch with the right people.

EDIT: Ooops, DJNewman was faster! His reply did not show up when I started my reply.

[JK_10600229 · Accepted solution]

It took until Monday to get my customer# etc.  Not sure if it was the result of a ticket or just took that long to send it,  thank you for the assistance you did provide.  Should not be as hard or take as long as it did.