ptcsetup.exe stopped working

[ptc-5150856]

Hi,

Sorry for that i writting to you directly but i could't find other way to contact.

I have a problem with my mathcad software. After i clicked on setup.exe imiidietly appears information that ptcsetup.exe stopped working. i looked for solution in the net but i could't find anybody who can helps me. If you know how can i fix this problem please write to me. It is student ediition which was downloaded from your's website. My operating system: windows 7 professional 64bit

Best regards,

Michał Kuk

[Werner_E]

Which version of Mathcad? Mathcad 15 or Prime 3?

Did you try to double click the *.msi file instead of starting setup.exe?

[ptc-5150856]

Mathcad 15

[Werner_E]

Michał Kuk wrote:

Mathcad 15

Any success when using the msi installer as described here:http://communities.ptc.com/message/245072#245072 ?

[ptc-5150856]

I tried install mathcad in that way. But after instalation when i try turn it on, shows information that Mathcad stopped working not ptcsetup.exe stopped working. I have tried run as administrator and run as for example Windows Xp.

[ptc-5150856]

But i made a small next step because i have installed mathcad.

Thank you Werner Exinger

But if you can give me more tips please give me.

[Werner_E]

So you have successfully installed MC15?

Where does the errormessage you get when you try to execute Mathcad.exe stems from? Mathcad or Windows? Can you possibly post a screenshot?

Do you have the necessary preliminaries installed - that is, are you running the correct mdac, .net and msxml versions?

[ptc-5150856]

This is my problem. I don't understand what is exactly mdac, net. What version msxml should i install?

[VladimirN]

Mathcad 15 requires the following pre-installed components from Microsoft:

• Microsoft.NET Framework® 3.5 or later.

• MSXML 4.0 SP2 Parser and SDK (this exact version of MSXML is required).

• Microsoft Data Access Components (MDAC) 2.8 or later.

[ptc-5150856]

I have installed MSDC 2.8 from this website http://www.microsoft.com/en-US/download/details.aspx?id=5793

. Net framework 4.5 and msxml 4.0 sp2 i have already installed on my computer.

But i have got the same problem, nothing has changed.

Any other idea? Pleas.

[Werner_E]

Additionally to what Vladimir pointed you to, you may try to install the "Microsoft Visual C++ 2005 SP1 Redistributable Package" http://www.microsoft.com/en-us/download/details.aspx?id=5638

[ptc-5150856]

Still the same problem;/

[Werner_E]

According to your screenshot you experience a buffer overflow exception (BEX).

You may google for "BEX error" and look if the tipps given in the various support forums may help you, too.

[ptc-5150856]

You are awsome. Problem is solved.

Just rename folder

C:\Mathcad 15\WPP_AddOn

on

C:\Mathcad 15\WPP_Add

Thank you very much for your engagement in my problem.