Could not find extension (RemoteAccessExtension:0.0.0) depended upon by SCO_Common-extension:8.4

[SaranKarthick]

Hi @hrajpal ,

I'm also facing same issue, but i couldn't find the RemoteAccessExtension in my support portal.

Is it license based? Also kindly let me know if there is any workaround.

Regards,

Saran

[slangley · Accepted solution]

Hi @SaranKarthick.

What procedure are you using for accessing the downloads?  If you're linking to it from the Sales order, it may not show up.  Try these instructions:

1. Navigate to PTC Support
2. Select Download Software
3. Select Order or Download Software Updates
4. Select ThingWorx Platform
5. Expand Release 8.4

Regards.

--Sharon

[SaranKarthick]

Thanks @slangley . I was searching under PTC Smart connected Products category.

Regards,

Saran