Error installing Mfg Apps extension.

[emoreira]

I am using TWX 8.1 and I tried to install the MFG Apps extension but I am having an issue. There's some null pointer exception:

Here's what I see in the log.

Any idea?

[mapathak]

Hello  emoreira, 

Would you please confirm if you Import the files contained in the ThingWorx Manufacturing Apps extension in the following order:

1. ThingworxManufacturingApps-8.1.2-xx-extension-dependencies.zip
2. ThingworxManufacturingApps-8.1.2-xx-extension.zip

Also What's the version of Apache Tomcat you are using ? Kindly make sure you have all software should be compatible with the minimum required version mentioned in the System requirement guide(Attached)

 for ThingWorx 8.1 (Mentioned in description)

It would be great if you can share the Application logs of the exact time frame. ?

Thanks &  Regards,

Manoj Pathak

[emoreira]

Tomcat is 8.5.23 and Java is 1.8.151. I installed the dependencies successfully and the extension ThingworxManufacturingApps-8.1.2-xx-extension.zip is failing.

Everything else is OK

[mapathak]

Thanks for the update, 

May i request you the share the Application logs of the exact time frame(Under Thingworx storage) along with your license_capability_response.bin and platform-setting.json file (under Thingworx platform)  ?

Thanks & Regards, 

Manoj Pathak

[slangley · Accepted solution]

Hi @emoreira.

For the sake of others on the community, the resolution in this case was to create a new database instance.  After doing so, the Mfg apps extension imported successfully.

If you agree with this solution, please mark as Accepted Solution, for the benefit of others who may have the same question