Importing Asset Advisor extension trouble

[drichter]

Hello,

I try to import the Asset Advisor (MED-61235-CD-084_SP3_ThingWorx-Asset-Advisor-Integrations-8-4-3-extension-bundle) but I run into trouble. When I first tried I get a error message on the import window "Errors occurred during the import" without no information what goes wrong. At the second attempt I get the following error message:

"Extension Package [ServiceMaxIntegration-extension] is trying to override existing entities: [PTC.SCA.SCO.AssetService.Connector.ServiceMaxApiPayloadDataShape:DataShape] [PTC.SCA.SCO.AssetService.Core.LabelStringValuePair:DataShape] [PTC.SCA.SCO.AssetService.Connector.ServiceMaxApiPayloadDataShape.OthersDataShape:DataShape]"

Now I want delete these three DataShapes but the delete button is disabled, when I select one of them. I also try to delete the DataShapes with the main administator user.

How can I delete DataShapes?

ThingWorx Version: 8.4.3-b2219

Asset Advisor Integrations: 8.4.3

[PaiChung]

I don't remember if there is an ability to allow the extension import to 'overwrite' I don't believe there is.

So I think you may have to remove the existing extension that installed those items first before deploying this extension.

Sorry this is just a guess because I haven't done a lot of installs of this extension.

[drichter]

I think the three datashapes have been installed by this extension before it throw the first error but the extension is not in the list of installed extensions. So I can not deinstall it.

[slangley]

Hi @drichter.

Which version of ThingWorx Manufacturing Apps is installed?

Restarting Tomcat may resolve the issue.

Regards.

--Sharon

[drichter]

Restarting Tomcat didn't help. The datashapes can still not be deleteted.

I only tried to install Asset-Advisor 8.4.3.

[Alessio]

Can you share a screenshot of the loaded extensions page?

Here I have a couple of unrelated extensions, but you will have yours and could delete them.

Maybe you can delete the extension that originally loaded those Data Shapes.

[drichter]

The three datashapes have the creation date from the first attempt to import the extension. So I think the datashaped are from the extension and all three are in the metadata.xml of the extension.zip.

[Alessio]

...and do you have that extension listed in the loaded extensions page?

1. Can you delete it?
2. Or the problem is that you don't have the extension listed there, yet the Data Shapes have been created?

Are you in case 1 or 2?

[drichter]

The extenstion could not be installed correctly, so it doesn't appears in the list of extensions. So I can not uninstall the extension and I can not delete the datashaped.

[slangley · Accepted solution]

Hi @drichter.

I think there may be some confusion.  You indicated initially that you were trying to import ThingWorx-Asset-Advisor-Integrations-8-4-3-extension-bundle.  This is not Asset Advisor.  This is a separate extension for the integrations.  Asset Advisor must be installed first and it is delivered via either Manufacturing Apps or Service Apps.  If you don't have either of those extensions installed, you won't be able import the Asset Advisor Integrations.

If we're missing something, please let us know.

Regards.

--Sharon

[slangley]

Hi @drichter.

If my previous post provided some clarity on this issue, it would be appreciated if you marked it as the Accepted Solution for the benefit of others with the same question.

If you still have questions, please let us know.

Regards.

--Sharon