RTPPM shifts configuration

[AA_10666193]

We've been trying to set up a RTPPM lab which will be used to deliver a solution for OEE calculation to our customer, we've been experiencing several issues and error messaging.

We don't know how to solve the shift invalid configuration problem.

thingworx 9.3

rtppm 2.0.2

[HK_9040313]

Hello, thanks for asking this question. The RTPPM Operator dashboard retrieve KPI data from the SQL database. The KPI data are sliced into Hours and Shifts. The error message !Invalid shift configuration. Contact system administrator tells us that the equipment does not have a shift schedule set.

You can find detail instruction under following configuration guide link Shift and Crew Management (ptc.com).

Greeting,

Holger

[AA_10666193]

We did import shift events once, but is there a way that the shift events are created automatically or how does that part works?

[HK_9040313 · Accepted solution]

Unfortunately, the Administrator must maintain shift event by using the UI import. An automatic solution to repeat shifts is a great idea but requires customer service / timer functionality which is not supported currently. The SQL dbo.shiftevent contains the imported data. The custom service could insert new records here.

Greetings,

Holger