Community Tip - Need to share some code when posting a question or reply? Make sure to use the "Insert code sample" menu option. Learn more! X
Hi @slangley,
There is an installation issue with respect to license.
The installation steps are as follows:
Was not able to complete metrics auto enrollment. Could not reach provision server.
Unable to retrieve license from FNO server because Connection reset
1.Unable to acquire twx_prd_adv_named, error message is Start date for the requested feature is in the future 2.[message: Start date for the requested feature is in the future]
Please provide assistance with this.
Solved! Go to Solution.
For the sake of others in the Community, the solution to the error "Start date for the requested feature is in the
future" was to create a case with the License Management team for resolving the future start date. Once the future start date was updated appropriately, a new license file was generated.
Refer to article for more information.
Regards.
--Sharon
If my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.
Hi @SaranKarthick.
Since you generated the license manually from the License Management portal, it's not necessary to run the AcquireLicense service in order to update it. Try renaming the file back to license_capability_response.bin and restarting Tomcat to see if that resolves the issue.
Note: Depending on the number of entitlements owned by your company, it can take several minutes to acquire a license. Therefore, the system may have timed out resulting in the issue you experienced.
Please let us know if this resolves the issue. If not, we will probably need to open a case for further investigation.
Regards.
--Sharon
hi @slangley,
I got "Unable to retrieve license from FNO server because Unable to acquire twx_prd_adv_named: Start date for the requested feature is in the future.[Ljava.lang.StackTraceElement;@ca571b5" error in the application errors.
The license file renamed to "ignored_license_capability_response" and the tomcat stopped automatically. I can send you the license file if need be.
regards,
Saran
Hi @SaranKarthick.
Yes, please send me a private message with your license file and a .zip of the files in \ThingworxStorage\Logs.
Regards.
--Sharon
For the sake of others in the Community, the solution to the error "Start date for the requested feature is in the
future" was to create a case with the License Management team for resolving the future start date. Once the future start date was updated appropriately, a new license file was generated.
Refer to article for more information.
Regards.
--Sharon
If my response has answered your question, please mark as Accepted Solution, for the benefit of others who may have the same question.