Thingworx extension import denied

[Graig_Kubista]

Hi,

I tried importing mail extension but the policy keeps blocking the importer. The platform setting file seems to have no issue and I have restarted tomcat but the error is still there. Please provide a solution for this.

Many Thanks

[PEHOWE · Accepted solution]

Hello @Graig_Kubista,

After a quick review of what you posted. I believe your plaform-settings.json file is improperly formatted. I believe that a comma is missing before the "ExtensionPackageImportPolicy"

You can use a web site like https://jsonformatter.org/  (there are many) to validate the syntax of the file.

Hope that helps

Pehowe

[Graig_Kubista]

Hi PEHOWE,

Yes I changed the formatting for the platform setting json file and there was another issue.

The platform setting file was placed in the wrong folder which was C:\ThingworxPlatform but it was supposed to be in the path C:\Thingworx\ThingworxFoundation\ThingworxPlatform. 

All issues have been fixed now. Thank you!