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Greetings Vinicius,
Please confirm these were the steps followed to troubleshoot this problem:
1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps
We could see an instance of this error message: "Failed to load SQL modules into the database cluster"
Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).
2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:
"If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer:
<Install path>\ThingWorxManufacturingApps\PTC_Servlet_Engine\bin\thingworxServerw.exe"
Best regards,
Steven M
Hello, Vinicius Xavier.
I'll find a resource to help you with this.
Steven Marchessault do you have any suggestions here?
Thanks,
-- Craig A.
Greetings Craig and Vinicius,
Craig-- yes, our team can surely assist with getting this install working.
Vinicius-- to troubleshoot the problem you are having, we will need to first confirm the following:
What is the Windows operating system you are using for this installation?
Are the .NET 3.5 and 4.5 Frameworks installed?
Was ThingWorx previously installed on this PC?
Best regards,
Steven M
Thank you Craig and Steven,
The OS is Windows 7 Enterprise SP 1
I believe I have installed both frameworks.
The first time that I tried to install I got this message.
Thanks,
Vinícius.
Greetings Vinicius,
Please confirm these were the steps followed to troubleshoot this problem:
1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps
We could see an instance of this error message: "Failed to load SQL modules into the database cluster"
Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).
2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:
"If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer:
<Install path>\ThingWorxManufacturingApps\PTC_Servlet_Engine\bin\thingworxServerw.exe"
Best regards,
Steven M