PTC is in the process of staging the Windchill 11.0 upgrade for the Academic Windchill server and plans to execute the upgrade next month. I will let you know as soon as a upgrade date is chosen to make sure it does not conflict with any activities you might have. PTC typically does the update over a weekend and tries to minimize the downtime as much as possible.
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No, I'm assuming your issue has to do with the database indexes and I'm curious if the restart Alex Ouellet announced the other day might have corrected it.
If you have not already noticed, the PTC Academic Windchill server has been updated to Windchill 11.0
The PTC team worked overtime to get this in before the end of the year to allow teams to update software and make adjustments before the FRC season starts. The update was completed on Wednesday and its ready for production use. To learn more about post upgrade actions or requirements, please check out this link: Important! Read Me First, which is also available at the top of every page in Windchill.
This new version will fix the age-old problem of Chrome and Firefox not behaving with Creo View. Personally, I would still recommend using Internet Explorer (not Edge) as your browser of choice for Windchill.
There is one last item that need to be addressed in January. The current version of Creo View available on the server is Creo View 3.1 F000. To fix the issues with the Chrome browser, PTC needs to post Creo View 3.1 M010. The plan is to do that at the start of the year so everyone can update their environments.
If you have any comments, suggestions, questions or feedback, please post them here.
I am having trouble logging into the server. The message "The server is not supported" pops up. Trying to create a new one with different name produces the same result.
A fresh install on a student's computer connected to the server but he gets the message "A persistence error occurred. System message follows:" and nothing.
Found discussion "Windchill register server not woking". Erased indicated folders then tried to add new server. Get the same message and then "Invalid server location. Please change the "Location" field and try again. Location was cut and paste from discussion.
Robert, not sure where you are logging in from. To verify, can you access the Windchill server from a browser @ https://academic.ptc.com/Windchill ?
It sounds like you are trying to register the Academic Windchill server in Creo Parametric. Those settings should look like this. Name can be any name you want to assign the connection assuming it has no special characters or spaces. The location must be the fully qualified URL as shown below.
If you are still having problems with that machine, click on the Cache tab to see where the Cache folder was created. It is typically located in:
%USERPROFILE%\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf. I would suggested removing the PTC folder and everything below it while Creo is not running. This will remove any existing connections from this machine for the current user account.
Now you can start Creo and try to register again.
I followed the instructions to clear out the browser and Java cache. Are there other steps on that page or is the remaining info for reference? Do I need to somehow install or update my server? Disconnect and reconnect to it using the Server Management?
When I went to sign into my team's Windchill account, this is the message I got.
If I say yes, I keep getting more errors that say object doesn't support property or method or undefined: 'preg', 'prototype', 'FALSE_FUNC', '_initializeCache', 'override',
Then it says unable to get property "SetConsoleInterval" of undefined or null reference
Then it says object doesn't support property or method "detachEvent"
Then it just locks up and doesn't do anything else.
We are really hurting not being able to access our model right now. Is there someone I can call at PTC to help with this issue and a couple of others?
The big question is whether or not you have new or modified content on the computer that has not been Uploaded or Checked In. If not, you can follow the guidance above and remove the ProENGINEER folder, start Creo Parametric and register the server again. In my experience, that always fixes weird issues, especially when multiple Windchill users are working out of the same Windows account.
If you do have new or modified local content, we need to find a way around the problem to retain your files. I sent you a PM to find out if you'd like to diagnose it over a WebEx session to see if we can get it resolved before FRC comes down like a 3 ton hammer Friday night.
We're having similar problems. Before I changed anything, Creo started up smoothly and I could log into Windchill, but when I tried to open last year's robot model I got an error (in the bottom message bar, not a dialog box) that the model cannot be opened.
I cleared the browser and Java caches and deleted the ProEngineer folder as per the instructions above. I now get the script error dialog boxes (as shown above), and can't browse through the Windchill cabinets because of these errors. However, I can still get to the Windchill folders by clicking on the "open file" icon. I can find the Creo assembly I'm looking for, but it doesn't open. Some older models do open. This model was last modified in November.
Interestingly, even though I deleted the ProENGINEER folder as instructed above, my Creo session still automatically logs into the Windchill server - it remembers the URL and my credentials.
For what it's worth, I disconnected from the server, closed Creo, deleted the ProENGINEER file, cleared the Java cache, restarted Creo, and reconnected to the server. (Note that I didn't not have to re-enter my credentials, Creo still had those - where are they stored?) That resolved the script error. Now I can browse to the Windchill folder using the built-in browser. Trying to open that file generates the "Persistence error" in the event manager dialog box.
The assembly is currently checked in and the students don't recall anything unusual happening when they worked with it in November.
Noa, I just realized there are some other files that hang onto the server credentials in %USERPROFILE%\AppData\Roaming\PTC. You can remove the PTC folder and it will clear everything. The contents of this folder are created and then referenced at run-time, so there should not be any issues with removing it. If you feel safer renaming it, you can do that also.
If you want to PM me the name of the CAD file, I can try opening it on my side to see what happens.