Whenever I go to render a part (change the color), and I click on appearance gallery, no colors appear. I then click on "more appearances", and the whole program freezes, gives me an error. and then closes out (see picture).
Any ideas what is wrong?
I attached the traceback log, since I cannot email support.
Thanks for any help.
Solved! Go to Solution.
Ryan, is the Appearance Gallery always empty? I have Creo 3.0 M010 also, but I am not getting the same error. Do you have the schools configuration installed? That does provide a custom color map. Also, does this happen for all models and all sessions of Creo or is it unique to a specific model?
It's happening with every model, and all sessions. Yes, the Appearance gallery is always empty.
How do I know if the schools configuration is installed? I installed the file that was sent when I registered.
Do you have a tab named Schools? The schools installation document includes information on configuring Creo using the Schools standards. This process includes custom colors and textures.
If you are not getting any colors in the list, I would assume there is some issue with accessing the folder that contains the files or the config.pro options that control where the color map is located; pro_colormap_path and/or pro_texture_library.
I do not have a "schools" tab, so I would imagine this is my problem. Should I uninstall, & reinstall? I did not see a schools option when I installed.
Thanks for all your assistance.
The Schools configuration is described in the download and installation PDF, but it is not part of the application installer yet. Sounds like you don't have the schools configuration, so that leaves the Creo installation itself to question. If you have the installation files, I would try a reinstall over the existing one (sort of a repair option). If that does not do it, lets try and uninstall and reinstall.
I could not find anything in the TS knowledge base about the Appearance Gallery loading empty every time.
I just completely removed all PTC files, and did a reinstall. I'm getting the same results.
Do you have a copy of the School Install PDF?
I don't have it.
I don't think that is going to correct the error. Best to open a case - so someone can connect to your machine and see what's happening. I cannot reproduce it and cannot find any information about it being a known issue.
Same machine ran Creo 2 w/o issues? Does it have latest video drivers? Is the graphics library path permissions open to view and read (<install_path>\M010\Common Files\graphic-library)? Try setting config.pro option pro_texture_library to the install_path graphic-library.