cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Creo 3 Product Key Input Field Inactive

SOLVED
Highlighted
Newbie

Creo 3 Product Key Input Field Inactive

Hi,

I'm trying to install Creo 3 Academic but I'm not able to enter the product code.

I tried to run as administrator and turning off the firewall but nothing helped.

As you can see in the screenshot the field for the Product key is disabled.

6wt16ppy.bmp

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

I did not recognize any problem in ipconfig output.

Try to create another Admin account and test installation under this clean new account.

Before installation attempt always delete PTC sub-directory in C:\ProgramData directory.

MH


Martin Hanák

View solution in original post

10 REPLIES 10
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

please attach your picture once again.

Delete PTC sub-directory in C:\ProgramData directory and re-run installation.

MH


Martin Hanák
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

I tried to delete the directory, but it's still the same problem.

screenshot.JPG

Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

how did you get installation media. Did you download zipped 4GB full DVD from PTC site ?

MH


Martin Hanák
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

yes I downloadet the 64 bit version here: www.ptc.com/appserver/auth/it/esd/academicFree.jsp

Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

1.] TEST: Run installation on different computer to see if Product Code entry is accessible or not.

2.] TEST: Set English environment for Administrator account on your PC and run installation.

MH


Martin Hanák
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

It's still the same Problem with an English Administrator account.

The setup works on different computer.

Is it possible to get a license file withot the product key during the installation?

For example for an offline activation?

Thanks

Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

you can PTC to send you license file. Send them MAC address of network card via email - -OR- http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Unfortunately PTC response time is questionable ...

To continue to solve the problem on this page, please publish ipconfig /all output as described in Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format" discussion.

You can also create another Admin account and test installation under this clean new account.

Before every installation attempt always delete PTC sub-directory in C:\ProgramData directory.

MH


Martin Hanák
Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Users\Lukas>ipconfig/all

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : Lukas-PC

   Primäres DNS-Suffix . . . . . . . :

   Knotentyp . . . . . . . . . . . . : Hybrid

   IP-Routing aktiviert  . . . . . . : Nein

   WINS-Proxy aktiviert  . . . . . . : Nein

   DNS-Suffixsuchliste . . . . . . . : fritz.box

Ethernet-Adapter LAN-Verbindung:

   Verbindungsspezifisches DNS-Suffix: fritz.box

   Beschreibung. . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physikalische Adresse . . . . . . : 08-60-6E-87-A0-40

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

   Verbindungslokale IPv6-Adresse  . : fe80::dc3f:7ebb:3dbc:c8e6%12(Bevorzugt)

   IPv4-Adresse  . . . . . . . . . . : 192.168.178.58(Bevorzugt)

   Subnetzmaske  . . . . . . . . . . : 255.255.255.0

   Lease erhalten. . . . . . . . . . : Dienstag, 18. Oktober 2016 18:39:07

   Lease läuft ab. . . . . . . . . . : Freitag, 28. Oktober 2016 18:39:07

   Standardgateway . . . . . . . . . : 192.168.178.1

   DHCP-Server . . . . . . . . . . . : 192.168.178.1

   DHCPv6-IAID . . . . . . . . . . . : 352870510

   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-19-22-F0-1D-00-13-33-B3-94-0A

   DNS-Server  . . . . . . . . . . . : 2a02:8071:2000:201:78:42:43:41

                                       2a02:8070:0:201:82:212:62:41

                                       192.168.178.1

   NetBIOS über TCP/IP . . . . . . . : Aktiviert

Tunneladapter isatap.fritz.box:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix: fritz.box

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter Teredo Tunneling Pseudo-Interface:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

C:\Users\Lukas>

Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

I did not recognize any problem in ipconfig output.

Try to create another Admin account and test installation under this clean new account.

Before installation attempt always delete PTC sub-directory in C:\ProgramData directory.

MH


Martin Hanák

View solution in original post

Highlighted

Re: Creo 3 Product Key Input Field Inactive

Hi,

With a new Admin account it worked!

Thanks for your support.

Lukas

Announcements
Welcome to PTC Academic!