Error in licensing Creo 6.0.2.0

[MS_9460692]

I have installed creo and added the license file which was given to me from my university. When i open creo, it says license request failed for feature and 7788@DESKTOP- 1987DS8: (-8) Invalid (inconsistent) license key.

Warning: (-96) cannot connect to server.

What should i do to resolve this issue.

[MartinHanak]

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@MS_9460692 wrote:

I have installed creo and added the license file which was given to me from my university. When i open creo, it says license request failed for feature and 7788@DESKTOP- 1987DS8: (-8) Invalid (inconsistent) license key.

Warning: (-96) cannot connect to server.

What should i do to resolve this issue.

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Hi,

you have to understand what is inside license file. If you upload it I can tell you what I can see.

[MS_9460692]

I have attached the license file.

[MartinHanak]

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@MS_9460692 wrote:

I have attached the license file.

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Hi,

• your license file contains floating licenses for MAC address B8-2A-72-BF-65-16
• please check if your PC contains network card with this MAC address and that this card is enabled and active
• to access floating licenses FLEXnet license manager must be installed
• your licenses need FLEXnet 14 or higher
• please check what version of FLEXnet is installed
• look for following services
  • FLEXlm server for PTC
  • lmadmin_ptc
• run ptcstatus.bat from FLEXnet installation ... output information contains FLEXnet version

[MS_9460692]

I attached the ptcstatus.bat. Can you please look at it and tell is it working or not and what else should i do?

[MartinHanak]

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@MS_9460692 wrote:

I attached the ptcstatus.bat. Can you please look at it and tell is it working or not and what else should i do?

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Hi,

ptcstatus.bat output tells us that FLEXnet license manager is not running.

Please upload:

• license.dat file mentioned in ptcstatus.bat output
• log files located in FLEXnet logs sub-directory

You can also:

• stop lmadmin_ptc service
• open Command prompt window and launch lmadmin.exe (use full path to launch it)
  • sometimes this command throws valuable error message