Error with licence

[fkomárek]

I have problem  with  licence.  THE program don´t do lincene and it show me   contact  PTC  LIcence Managment. Please help me   with  this problem.  Thanks

[MartinHanak]

Hi,

in Source field I can see path to license file C:\ProgramData\PTC\Licensing\BC400404EDCREO3TRIALCD_license.dat. Does this mean that you tested Creo TRIAL version and now you want to use University Student license ?

If you do no want to use TRIAL license anymore, then:

• move BC400404EDCREO3TRIALCD_license.dat file somewhere else for backup purposes (for example into C:\temp)
• go to C:\ProgramData directory and delete PTC directory
• start installation once again
• if C:\ProgramData\PTC\Licensing\BC400404EDCREO3TRIALCD_license.dat again appears in installation window, then click "minus" button to remove it ... then enter Product Code

MH

[aouellet]

Hi Filip,

We currently have our license servers down. We are working to restore the issue and will notify you as soon as it is fixed. We appreciate your patience.

Thanks,

Alexander