Error with my student license

[brenonjoseph]

I tried opening my creo 4.0 and this error message keeps popping up:

C:\ProgramData\PTC\Licensing\BK390206EDSTUDENTEDK12_license.dat:(-1)Cannot find license 

I tried inporting the file through the PTC Installation Assistant but it is still giving me this eeror message 

[LucMeekes]

Does the error message actually have the sad emoticon in there...? 🙂

I think it's better to contact PTC support for this problem.

Success!
Luc

[VladimirN]

Please submit your request in "Academic Support Request" form: http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

[MartinHanak]

Hi,

1. remove all license files from C:\ProgramData\PTC\Licensing directory
2. uninstall all pieces of Creo 4.0
3. launch setup.exe and install Creo 4.0 once again
4. use one of following Product codes

K-12       students can use Product code BE410708EDSTUDENTEDK12
University students can use Product code BK410705EDSTUDENTUNICL