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Licence Issue, Doesn't work after computer restart/ internet reset

Participant

Licence Issue, Doesn't work after computer restart/ internet reset

Hello,

 

Creo 6.0.1.0 Student 

 

I keep getting License request failed for feature error.

 

Before installing I deleted every PTC file I could find. I ran the setup.exe - added in the key I got in the PDF - then got a email with a Licence file, added that as well - Finished the install - ran Parametric with no issues - Then I get the error. (Have tried reinstalling a few times yesterday)

 

Here is a few screenshots I have.

 

Looking at the screenshots it looks like my host ID is changing.

 

(Not sure if this is relevant, but I have a very unstable 4G hotspot for my internet, meaning at certain times I have to switch from 4G to 3G and toggle air plane mode to refresh the connection. Read somewhere that my MAC address is important but not sure if it changes when I refresh my connection (my IP does).)

 

PTC Installation Assistant - Creo 6.0.1.0 2019-09-18 12.59.36.pngLicence screen todayWarning Message List 2019-09-18 12.44.22.pngError I got todayMail - JAMES COSTELLO - STUDENT - Outlook - Opera 2019-09-17 20.35.25.pngAll the times I have triedPTC Installation Assistant - Creo 6.0.1.0 2019-09-17 20.24.05.pngRandom licence screen yesterdayWarning Message List 2019-09-17 20.18.07.pngError I got yesterday

 

 

3 REPLIES 3

Re: Licence Issue, Doesn't work after computer restart/ internet reset

Just confirmed that my Host ID is changing when I switch from 4G to 3G.

 

PTC Installation Assistant - Creo 6.0.1.0 2019-09-18 13.16.23.png

 

Re: Licence Issue, Doesn't work after computer restart/ internet reset

Hi,

my suggestion follows ...

  • Take your computer to a friend where you can connect it to the Internet using a LAN cable and Ethernet network card.
  • Disable all other network cards.
  • Install Creo - installer uses MAC address of Ethernet network card.

 


Martin Hanák

Re: Licence Issue, Doesn't work after computer restart/ internet reset

Hi Martin,

 

Thank you for the suggestion, I can see that will probably work. Trouble is I have a desktop and bringing my PC to a friends house on a bike isn't really possible.

 

It seems that I'll just have to use Creo in college then.

 

Thank you.

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