cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

License Generation Problem

Highlighted
Newbie

License Generation Problem

Hello,

I am having a persistent problem for last 2 days. I am unable to generate the license file for Pro/Engineer Wildfire 4.0 School Edition. Whenever I click on "Generate File" during the installation, it says "PTC Setups was unable to contact the PTC Download Server. If you use a proxy server with your web browser to access internet you will need to specify that server now for PTC Setup."

I am afraid I am connected to internet, besides I don't use proxy. But it keeps giving me this error always. I brought my laptop at the University's IT Help Desk for installation as well, they told me that it might be because the License Server is temporarily down. Could anyone please tell me what the real issue is?

Regards,

Absar

19 REPLIES 19

Re: License Generation Problem

I have been having the same problem today. A call to a contact inside PTC says they're having a temporary problem with their license generator, and that we should try again later. He couldn't give me a definite estimate on when to try again, but this is a high priority for them, so they will be fixing it ASAP.

Re: License Generation Problem

Umm, I had been trying to login my PTC Account 3 days back, it always gave the message that the application is turned off for maintenance. Finally it worked after 2 days i.e. yesterday. But it seems that the license server is still not fully functioning -- under maintenance. I emailed - yesterday and just few minutes back I have got a reply from them. I have given them my network physical address. They might generate the license file manually. Waiting again for their response. You can try that too. I hope it will work for both of us.

Regards,

Absar

Re: License Generation Problem

I tried again last night, and the License Generator still isn't working for me. I'll try e-mailing - with my MAC address and see if that gets me anywhere. I really wanted to be up and running by tomorrow evening for a team meeting demo. This is more than a little frustrating.

Re: License Generation Problem

I am agitated as well. I have to start working on my final year project and I am losing my days. Next week would be Christmas holidays for 3 weeks and I won't be able to meet my supervisor. I thought I will do some work in this one and half week and will show it to him, but alas .. this license generation. - just responded once, they are not responding back .. been 2 days now. Double frustrated!

Let's just hope license server starts functioning properly soon

Re: License Generation Problem

Hi Absar,

Sorry for the inconvenience. We had experienced a glitch on the automated license generation server last week. The issue has since be resolved and you should be able to generate your licenses. If you continue to experience the issue, please send me an email at -.

Regards,

Mark

Re: License Generation Problem

Esteemed,

I am facing the same problem. I have downloaded Creo Elements (former Pro/ENGINEER Wildfire 5.0 schools edition) from your site and when i try to generate License File it sends me this message:

ptc engineer.JPG

What should I do? I really need this program because I have a test next week on my college (FESB, Split)

I have good internet connection but I don't know what is proxy server. I don't think I'm even using it.

Best regards,

Ivan

Re: License Generation Problem

I solved it by "offline license generating".

But thanks just like u had time to help.

Re: License Generation Problem

Ivan,

How did you fix the problem? I don't see an option for offline license generating.

Thanks,

David

Re: License Generation Problem

Security on some computers and networks can prevent access to the licensing login fields. Where this happens, PTC provides online web forms to create a license.

Capturing the computer Host ID/MAC address

Download, unzip and run this app on the PC/Server. It will report your computer’s Host ID. apps.ptc.com/schools/Get_HostID.zip

  • Make a note/copy to clipboard the 12 digit Host ID.

3.

Requesting a license

Go to the link below for the edition and type of license that matches the product code you have been given.

  1. www.ptc.com/go/studentlicense4creo2
  2. www.ptc.com/go/singlelicense4creo2
  3. www.ptc.com/go/lablicense4creo2
  4. www.ptc.com/go/storelicense4creo2

  • Login using your www.ptc.com login.

  • Paste your product code into the appropriate field.
  • Type in/Paste the host ID in the appropriate field.
  • Complete any other required fields and submit the form.

Within two hours you will receive an email with your license attached.

Installing PTC Creo

  • Copy the license file to the install computer
  • Run the install and at the licensing screen drag and drop the license file into the license field near the bottom of the install window.
  • Complete the installation following the installation instructions for your version of PTC Creo.