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License error during Installation of Creo 5-Student version-Please help

JoelJ94
4-Participant

License error during Installation of Creo 5-Student version-Please help

This error message prevents the installationThis error message prevents the installation

12 REPLIES 12
JoelJ94
4-Participant
(To:MartinHanak)

Hi Martin, I have not received the license file via email.  The contents of my ip.txt file are as follows:

 

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-1SNOPV5P
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 6A-14-01-B3-F1-B3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 6A-14-01-B3-F9-B3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP Adapter V9 for Private Tunnel
Physical Address. . . . . . . . . : 00-FF-3C-24-C6-30
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
Physical Address. . . . . . . . . : EC-8E-B5-A7-27-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c928:c645:833e:e6%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.100.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, October 29, 2018 2:41:04 PM
Lease Expires . . . . . . . . . . : Sunday, November 4, 2018 11:05:13 AM
Default Gateway . . . . . . . . . : 192.168.100.1
DHCP Server . . . . . . . . . . . : 192.168.100.1
DHCPv6 IAID . . . . . . . . . . . : 65834677
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-18-3C-2B-EC-8E-B5-A7-27-D4
DNS Servers . . . . . . . . . . . : 192.168.100.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter WiFi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter
Physical Address. . . . . . . . . : 68-14-01-B3-F1-B3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : 68-14-01-B3-F1-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

JoelJ94
4-Participant
(To:JoelJ94)

The ip.txt file.

Hi,

  • let Ethernet adapter Ethernet 2 (Realtek PCIe FE Family Controller #2) enabled.
  • Disable all other network adapters
  • move all files from C:\ProgramData\PTC\Licensing directory somewhere else
  • uninstall Creo 5.0
  • follow install_creo5_unistudent_standard.pdf document

 


Martin Hanák
JoelJ94
4-Participant
(To:MartinHanak)

Hi Martin, I am not so familiar with those settings and could not find them(the network adapters). I was also not able to find that  licensing directory file path. Shall we connect using teamviewer ?Would be more helpful.

Hi,

Teamviewer session is not possible. To do "unknown" tasks please ask your friends or ask Google.

1.]

To see C:\ProgramData\PTC\Licensing contents simply open Windows Explorer window, copy&paste C:\ProgramData\PTC\Licensing into address field and press Enter

2.] To see list of network card, open Control Panel and then click Administrative Tools > double-click Computer Management > activate Device Manager item (right side) > activate Network Cards item (left side).

Then select unwanted NC, press right mouse button and use Disable command.

 


Martin Hanák
JoelJ94
4-Participant
(To:MartinHanak)

Hi Martin, Thanks for your response. However it all turned out fruitless.Here are the steps I followed:

 

1.Enabled the adapter yu mentioned and disabled the others.

2. I do not have any files in this path on my computer-C:\ProgramData\PTC\Licensing directory

3. Have not yet installed Creo 5 on my computer and hence did not have to uninstall it.

4. Followed that pdf doc line by line. 

 

was not successful. Please do help. 

Hi,

what exactly means was not successful ? Please publish current output of ipconfig /all.


Martin Hanák

Hi,

just additional note:

  • you have to unzip downloaded installation package (size about 4 GB)
  • you have to run setup.exe

Martin Hanák
JoelJ94
4-Participant
(To:MartinHanak)

 

C:\Users\Myself>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-1SNOPV5P
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller #2
Physical Address. . . . . . . . . : EC-8E-B5-A7-27-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c928:c645:833e:e6%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.100.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, October 29, 2018 2:41:04 PM
Lease Expires . . . . . . . . . . : Monday, November 5, 2018 11:02:30 PM
Default Gateway . . . . . . . . . : 192.168.100.1
DHCP Server . . . . . . . . . . . : 192.168.100.1
DHCPv6 IAID . . . . . . . . . . . : 65834677
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-18-3C-2B-EC-8E-B5-A7-27-D4
DNS Servers . . . . . . . . . . . : 192.168.100.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Hi,

my last tip ... in network card properties ... turn off IPv6 protocol ( I do not how to disable DHCPv6).


Martin Hanák
JoelJ94
4-Participant
(To:MartinHanak)

Had done that too, Martin

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